How to access results to scheduling poll on a generic resource email

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How to access results to scheduling poll on a generic resource email

MFM 20

I had created scheduling polls using my shared mailbox email and also a generic email that I manage as well. It seems that I am unable to view the results of the poll created on the generic email. While it recognizes that I am the organizer, the link does not lead me to view the results that everyone had already entered. How can I view them?

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Answer 1

Hello @MFM

Thank you for reaching out to the Microsoft Q&A forum.

Based on the behavior you described, this aligns with how Scheduling Poll handles organizer access when the poll is created from a generic/shared mailbox instead of a regular user mailbox.

Microsoft states that the organizer is expected to access and manage polls through the organizer dashboard, and the feature is designed around a Microsoft 365 Exchange Online mailbox for the organizer. Microsoft also notes that Scheduling Poll is not supported for shared mailboxes. Because of that, if the poll was created using a generic/shared mailbox, it can cause situations where the account is recognized as the organizer but still cannot properly open the poll results page.

You can review the official references here:

What you can try:

Sign in directly with the same account that originally created the poll.
Open the organizer dashboard here:

https://outlook.office365.com/findtime/dashboard

Check whether the poll appears there under Open / Completed polls.

If the poll was created from a shared/generic mailbox, the most reliable workaround is to create future Scheduling Polls from a licensed user mailbox instead of the shared mailbox.

If this poll is business-critical and the results still cannot be accessed, the best next step would be to contact your Microsoft 365 admin/support team so they can review whether the poll ownership is tied to an unsupported mailbox scenario on the service side.

I hope this helps.

MFM 20 Reputation points

2026-03-31T19:07:08.6866667+00:00

Thank you! I was able to view the poll results after signing in through an incognito window and click on the organizer dashboard from there.
Nam-D 3,395 Reputation points Microsoft External Staff Moderator

2026-04-01T07:24:48.1733333+00:00

Hello @MFM,

Thank you for the update. I’m really glad to hear you were able to access the poll results.

That’s very helpful to know. Since it worked after opening the organizer dashboard in an incognito window, the issue was likely related to the browser session or account sign-in state rather than the Scheduling Poll itself.

If you run into the same behavior again, a good first step would be to try the organizer dashboard in a private/incognito window or sign out and back in with the correct account.

Thank you as well for sharing what worked, as it may help others who come across the same issue.

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How to access results to scheduling poll on a generic resource email

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