Bluetooth Microsoft mouse cursor keeps freezing when using.

Question

Bluetooth Microsoft mouse cursor keeps freezing when using.

Answer 1

Hi R Scott Melton,

Thank you for sharing the details. Cursor freezing with a Bluetooth mouse on Windows 11 is usually related to how the device reconnects or how power‑saving settings manage Bluetooth devices, rather than a hardware failure.

In addition to Q&A Assist's answer, here's the verified list of possible troubleshooting steps that you can try to resolve the issue:

1, Re‑add the Bluetooth mouse

• Open Control Panel > Devices and Printers
• Remove the existing Bluetooth mouse
• Select Add device and pair the mouse again

2, Disable Bluetooth power saving

• Right‑click Start > Device Manager
• Expand Bluetooth
• Open your Bluetooth adapter Properties
• Under Power Management, uncheck Allow the computer to turn off this device to save power
• Restart the PC

3, Power‑cycle the mouse and Bluetooth hardware

• Turn the mouse off for 10 seconds, then turn it back on
• If using a USB Bluetooth adapter, unplug and reconnect it
• Restart Windows afterward

4, Install available updates

• Go to Settings > Windows Update
• Install all pending updates
• If the issue continues, check the PC manufacturer’s site for updated Bluetooth drivers or firmware

If the cursor still freezes frequently after these steps, testing with another Bluetooth mouse can help confirm whether the behavior is device‑specific.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

Hi!

Welcome to Microsoft Q&A forum.

Can I get a bit more information like when was the last time that your mouse is working fine? Can you recall any changes on your device before the freezing began? Please include the device that you have (make and model).

Answer 3

The freezing cursor is typically caused by Bluetooth reconnection issues, power management, or the mouse going into hibernation.

Try these steps in order:

1. Re‑add the Bluetooth mouse
   1. Open Control Panel.
   2. Select Devices and Printers.
   3. Remove the existing Bluetooth mouse entry if present.
   4. Select Add device and pair the mouse again. This re‑enumerates the Bluetooth receiver so the mouse can be re‑detected.
2. Power‑cycle Bluetooth hardware
   • Turn the mouse off and back on.
   • If using a USB Bluetooth dongle, unplug and re‑plug it.
   • If Bluetooth is integrated, restart the PC.
3. Check for Bluetooth radio driver/firmware updates
   • Open Start > Settings > Update & Security > Windows Update and install all available updates.
   • If issues persist, check the PC or Bluetooth adapter manufacturer’s support site for updated Bluetooth drivers/firmware.
4. Adjust Bluetooth power management
   • In Device Manager, open the properties of the Bluetooth radio.
   • On the Power Management tab, clear Allow the computer to turn off this device to save power.
   • Apply and reboot.
5. If the mouse freezes after idle periods
   • Bluetooth devices may hibernate after 8–10 minutes of inactivity to save battery, causing a short delay when they reconnect. Brief pauses after long idle periods can be expected behavior.
6. If multiple Bluetooth mice are connected
   • Turn one of the Bluetooth mice off and back on. Polling multiple devices can cause one mouse to stop responding.

If the problem recurs frequently even after these steps, updating the Bluetooth controller firmware/driver from the PC or controller manufacturer is recommended.

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References:

• Bluetooth mouse stops responding
• Troubleshoot problems with your Surface mouse or keyboard
• A Bluetooth mouse or keyboard fails to reconnect after being left idle