Can't contact outlook support agent via the help button in the web mail browser

Question

I have tried multiple times (4hrs worth) to try and contact outlook technical support agent

I type contact support, followed by yes still need more help but cannot get any further to speak to an outlook agent or request a phone call back

Answer 1

Dear James Povoas, 

Thank you for posting your question to the Microsoft Q&A forum. I'm sorry to hear that you have spent four hours trying to reach an Outlook technical support agent without success, and I appreciate you reaching out for assistance. 

Before we try routing you to another support queue, would it be possible for you to detail your specific Outlook issue here in this thread? Often, myself and other experienced users in the Q&A forum can help troubleshoot and provide a direct solution right here without the wait. 

If your issue strictly requires backend account access or you still prefer to speak with a live person, let's bypass the standard help button that isn't working for you. 

You can find them by clicking on this link and following the directions below:

1. Visit this website: Contact Us - Microsoft Support
2. Type your problems in the search box there. 
3. Now click on Get Help > Contact Support below.     
4. Go to the Products & Services tab and choose Windows or Microsoft 365 and Office 
5. On the Category tab, choose Other accessories
6. Go to Confirm.   
7. Choose to chat with a support agent in your web browser.     
8. Click Confirm. You will then see the direct options to "Chat with a support agent in your web browser" or request a phone callback (depending on your region's current availability). 

I hope these steps provide some immediate relief and guidance. I recognize how valuable your time is after trying for so long, and I'm here to help you through these troubleshooting steps. 

Please let me know how these suggestions work for you, or if you'd like to share your technical issue here for community assistance. 

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