How can I reschedule my exam now ?

Question

Hi , I scheduled my exam on 6th march but due to some technical error I could not attempt the exam . System not even started due to technical error .

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

Rescheduling or cancelling an exam must be done through the Microsoft Learn profile and the exam delivery provider; it cannot be done directly from here.

To reschedule the exam:

1. Sign in to the Learn profile: go to the profile menu (photo avatar) and select Profile.
2. In the left menu, select Credentials, then choose Certifications.
3. Scroll to find the scheduled exam appointment.
4. Select Reschedule next to that appointment.
5. The site will redirect to the exam delivery provider (for example, Pearson VUE) to complete the reschedule.

Important policy details:

• Exam appointments must be rescheduled or cancelled at least 24 hours before the scheduled time, otherwise the exam fee or voucher is forfeited.
• If the issue was caused by a technical problem on the delivery provider’s side and the appointment is already in the past, contact the exam delivery provider’s support (for example, Pearson VUE support) to request assistance and possible reinstatement of the voucher or a new appointment.

If the scheduled exam does not appear in the Learn profile at all, verify the booking on the exam provider’s site or contact Microsoft Certification Support using the certification support channels referenced in the documentation.

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References:

• Reschedule and cancellation policies
• Frequently asked questions (FAQs) about online proctored exams
• An Important Update on Microsoft Training and Certification
• How to reschedule the exam - Microsoft Q&A