OneDrive will not upgrade after payment.....

Question

I just paid $99 for an anual subscription which includes 1Tb of storage of which till now I have only used 100gig. Unfortunately, my OneDrive app starts to upload and sync, then stops and says exceeded storage then gives the option to upgrade. According to my account, it shows that was already done. Very frustrating. Please help.

Answer 1

Hi, I'm John!

After purchasing additional storage (or freeing space), it can take up to 24 to 48 hours for everything to fully update across your account. I’d recommend waiting that time and then trying again to check OneDrive again.

If the update is still pending after 24 hours, you can try unlinking and relinking your OneDrive account, or resetting it. "Unlink and re-link OneDrive" https://support.microsoft.com/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

The subscription and storage quota are not fully applied to the account OneDrive is using on the device.

Use these steps to resolve:

1. Confirm the correct account and quota
   1. Go to Manage your OneDrive storage and sign in with the same Microsoft account used to purchase the $99 subscription.
   2. Check that it shows the upgraded storage (for example, 1 TB) and that only ~100 GB is used.
   3. If the upgraded quota is not visible there, the purchase may be on a different Microsoft account; sign out and try any other personal Microsoft accounts.
2. Check for subscription/renewal issues
   1. Go to the Microsoft account Services & subscriptions page and verify that the Microsoft 365 subscription is active and not expired or failed to renew.
   2. If a previous subscription or promotion (for example, a 100 GB bonus) expired, the quota may have dropped and caused the “exceeded storage” state.
3. Allow time for quota to update
   1. After purchasing additional OneDrive or Microsoft 365 storage, it can take up to 24 hours for the new quota to show everywhere.
   2. If the quota still has not updated after 48 hours, contact OneDrive support as directed in the documentation.
4. Fix local OneDrive client issues The client may still be enforcing the old quota even though the account is upgraded:
   1. In the OneDrive app on the PC, open Settings → Account and confirm that the signed‑in account email matches the upgraded Microsoft account.
   2. If it is the correct account but still shows the old limit, choose Unlink this PC, then sign in again with the same upgraded account so the client refreshes the quota.
   3. If there are any shared folders that are very large, removing them from the account can also bring the used storage back under quota.
5. If the account is frozen or still over quota
   1. Sign in to Manage your OneDrive storage to see what is taking space (including items in the Recycle Bin) and delete files if needed.
   2. It can take up to 2 hours for deletions to be reflected; if the account remains frozen or over quota after 4 hours, contact support using the link in the article.

If, after confirming the correct account, waiting the documented propagation time, and relinking the OneDrive client, the storage still shows as exceeded, contact Microsoft Support/OneDrive Support so they can check the subscription and storage state on the backend.

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References:

• My OneDrive says it's full
• OneDrive billing questions
• What does it mean when your OneDrive account is frozen?
• Microsoft storage FAQs
• storage exceeded in outlook after purchasing MS 365 subscription - Microsoft Q&A