Unable to connect to our email and it has been paid.

Question

Our email is not working the whole day on 5 of our PCs. The monthly fees have been paid

Answer 1

Hi @KitOnline 1,

Good day, and thank you for your detailed explanation of the issue.

I completely understand how concerning it is when email stops working across multiple computers, especially when the service is essential to your operations.

At this time, Microsoft is experiencing a known service outage affecting Outlook and Exchange Online, which is causing intermittent failures when accessing mailboxes or sending/receiving emails. Multiple independent monitors have confirmed active incidents and user reports of being unable to log in or load Outlook on both desktop and web. Additionally, Incident ID EX1256020 is currently listed in the Microsoft 365 Service Health dashboard, indicating that some accounts may be impacted by this outage.

Reference:

• Service health - Microsoft 365 admin center

(Note: Only Microsoft 365 Global Admins can view service health details. If you don’t have access, please contact your IT administrator.)

• Is Microsoft 365 Down? Live Status, Outages & Alerts | IsDown.

This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. We can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it. 

 

 

 

In the meantime, here are some steps you can try:

• Open Outlook on the web (OWA) in a Private/Incognito browser window to avoid cached session issues.
• Clear your browser cache and cookies (especially Outlook/Office sign‑in data), then restart the browser.

 

 

• Sign out completely and sign back in - this is particularly important if multiple Microsoft accounts are signed in.
• Try a different browser (Edge, Chrome, etc.). If it works only in Private mode, temporarily disable extensions.

 

If only the same 5 PCs are affected, consider network/security causes:

When issues are limited to specific machines or a specific network/VLAN, common causes include:

• Proxy settings
• Firewall rules
• VPN interference
• Antivirus filtering

These can block Microsoft 365 endpoints or required session traffic. Recent outage notes from engineers also recommend reviewing and temporarily disabling such layers for testing.

Quick network isolation test you can try (no admin changes required):

On one of the affected PCs:

1. Connect the PC to a mobile hotspot.
2. Try signing in to OWA again.

• If it works on the hotspot but not on the office network > the issue is likely network/proxy/security-related.
• If it fails on both > the Microsoft outage is the most likely cause.

 

I hope this clarifies the situation and helps narrow down the cause of the behavior you’re seeing. Please try the steps above and let me know the results. If the problem continues, I’ll be happy to assist you further.

As other users will also search for information in this community, your vote can significantly help those with similar inquiries quickly locate the most relevant resources. 

Thank you for your kindness and for contributing to the forum.   

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Answer 2

Please give me a proper response

Answer 3

How long will it take?