Share via

Issue with Duplicate Pearson VUE Account – Unable to Access DP-750 Exam

Arthur Ferreira Reis 0 Reputation points
2026-03-31T20:23:57.1166667+00:00

Tomorrow I have my DP-750 exam scheduled, but I’m facing an issue with duplicate Pearson VUE accounts.

I currently have a Pearson VUE ID, but my DP-750 exam was scheduled under a different Pearson VUE ID. Both accounts use the same email address, but they appear to be separate accounts.

The problem is that when I log in to Pearson VUE, I can only access my original account, and I’m unable to access the new Pearson VUE ID where the exam is scheduled. As a result, I cannot see or manage my exam.

I have already contacted Pearson VUE support, and they advised me to raise this issue here.

My original Pearson Vue ID with any examimage

My "new" and duplicated Pearson ID

image

Community Center | Not monitored
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2026-03-31T20:24:14.2533333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    This issue cannot be fixed directly in the Pearson VUE portal and requires support intervention so that the correct Pearson VUE ID and Microsoft Learn/Certification profile are aligned before the exam.

    Use Microsoft Credentials Support to get this resolved:

    1. Go to Microsoft Credentials Support: https://learn.microsoft.com/en-us/credentials/support/help
    2. Open a support request under the Credentials/Certification area.
    3. In the ticket, provide:
      • Full name (exactly as on the exam confirmation and government ID).
      • Microsoft Learn account sign-in email.
      • Both Pearson VUE Candidate IDs (the “original” and the “new/duplicated” one).
      • The DP-750 exam appointment details (order number, registration ID, date/time) from the confirmation email.
      • A clear description that the exam is associated with a different Pearson VUE ID that cannot be accessed.

    If Pearson VUE support has already confirmed the duplication on their side, include that information and any case number in the Microsoft Credentials Support request so that the accounts and exam registration can be corrected and the result later appears on the correct Microsoft Certification profile.

    For any additional technical issues with exam delivery or scheduling, continue to work with Pearson VUE Support using the contact options listed for exam delivery partners.

    References:

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.