OneNote Web Clipper not working since March 25, 2026

Question

Lots of people seeing and reporting this issue as being discussed here:

https://feedbackportal.microsoft.com/feedback/forum/c06dcc30-2e1c-ec11-b6e7-0022481f8472

What is the best way to get this issue resolved with the browser extension OneNote Clipper ?

Answer 1

Got it. So the fix finally came in. Give it an hour or two to test it.

Answer 2

Glad to hear it’s working again. The sign-in session or cached tokens likely refreshed in the browser.

Answer 3

Do you get a blank window or an error when you try to sign in?

Answer 4

Hello, which browser and version are you using right now?

Open your browser settings, go to Extensions, find OneNote Web Clipper, then check Site access or Permissions and set it to “On all sites.” After that, open your browser Settings, go to Privacy, then disable any strict tracking prevention or enhanced protection temporarily, then restart the browser. Finally, open OneNote on the web, sign in, then launch the clipper again from a normal tab, not InPrivate or Incognito. This refreshes extension permissions and allows it to connect properly to your account.

Answer 5

The issue itself is not described in the provided documentation, but there are only two supported ways in context to clip to OneNote from a browser:

1. Use the OneNote Web Clipper browser extension
2. Use the Windows screen-clip shortcut and paste into OneNote

To work around problems with the OneNote Web Clipper extension and still capture content into OneNote:

1. Press Windows logo key + Shift + S to take a screen clip. The clip is copied to the clipboard and can then be pasted into any OneNote client (desktop, web, or app).
2. Continue using the OneNote Web Clipper extension when it works, installed from the official stores for the browser in use:
   • For Microsoft Edge: install from the Microsoft Edge Add-ons store using the OneNote Web Clipper listing.
   • For Google Chrome: install from the Chrome Web Store using the OneNote Web Clipper listing.

If the extension is already installed but not functioning, the supported actions in context are:

1. Remove and reinstall the OneNote Web Clipper extension from the official store for the browser.
2. Sign out and sign back in within the Web Clipper popup so it can re-request permissions.
3. If prompted, confirm the requested application permissions for the OneNote Web Clipper; these can later be changed in Account settings.

For a durable resolution beyond local workarounds, the best way to get the issue fixed is to:

1. Ensure the problem is not local (test in another supported browser with a fresh install of the extension and a different profile/account if possible).
2. Use official Microsoft feedback/support channels for OneNote and Microsoft 365 (such as Feedback Hub or in-product “Send feedback” options) so the issue is tracked by the product team.

Until the extension itself is updated or fixed by Microsoft, the only fully supported alternative in the documentation is using the Windows screen-clip shortcut and pasting into OneNote.

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References:

• Getting Started with the OneNote Web Clipper
• "Select Location in OneNote" has gone