synchronizing gmail on outlook email

Question

I'm getting an error message every time my outlook logs on and sends and receives. The error message says "task synchronizing subscribed folder for ******@gmail.com reported error..." (0x800ccc0E): Outlook cannot synchronize subscribed folder for ******@gmail.com. Error: Cannot connect to the server

Answer 1

Hello

Can you follow the workaround published here, it should fix the issue particularly for this error:

https://support.microsoft.com/office/users-get-errors-0x800ccc0e-0x800ccc0f-synchronizing-gmail-and-yahoo-accounts-in-classic-outlook-e5a7b684-7c5c-4848-ab2d-d48291451f67

Answer 2

The error 0x800CCC0E when synchronizing a Gmail IMAP account in classic Outlook is a known issue when Outlook cannot connect properly to Gmail’s IMAP service.

From the documented issue, this can happen if the Gmail account was added to Outlook but, during the Google sign‑in in the browser, the required permission was not granted for Microsoft apps and services to access Gmail.

To resolve this for classic Outlook with Gmail IMAP:

1. Make sure Outlook is updated to a build that contains the fix
   • The fix is available starting with Current Channel Version 2412 Build 18324.20168.
   • To check the version, use the steps in the article About Office: What version of Office am I using? (linked from the context article).
2. Use the Retry sign‑in flow (fixed builds)
   • When the error dialog appears for the Gmail account, select the Retry link in that error window.
   • This reopens the Google sign‑in page in the browser.
   • During this sign‑in, ensure the checkbox is selected for:
     • “Read, compose, send, and permanently delete all your email from Gmail.” under Select what Microsoft apps & services can access.
   • Complete the sign‑in and allow access; Outlook should then be able to connect and synchronize the subscribed folders without the 0x800CCC0E error.
3. If on the fixed build and Retry does not work
   • Follow the “manual workaround” mentioned in the same article (steps are provided in that article) to re‑establish the Gmail connection with the correct permissions.

If the Gmail account was added long ago, removing and re‑adding it (on a fixed Outlook build) and carefully granting the above permission during Google sign‑in will also ensure Outlook can connect and synchronize IMAP folders correctly.

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References:

• Unable to add a Gmail account to classic Outlook
• I can't send or receive messages in Outlook