Microsoft Active does not work. I want full refund.

Question

I have cancelled my subscription.

I will be cancelling my help for the service request. Since Microsoft is unable to help me. I have asked billing for a full refund for my Premium subscription of $199.00 since I have lost 3 days of my subscription use. Microsoft has already deduction the cost of having useless subscription and granted only 197.00 of refund. I am afraid that this process of figure out why my subscription will not active is taking too long and I will receive less money for a refund as time goes on. This should be a simple process of buy and activating piece of software but it seems Microsoft does not know what they are doing. My computer was rendered useless for a period of time while technicians performed beta test on why the active will not work.

I rate this service very poor and the product poor.

How come microsoft will not give back the full price for a product that does not work? Three days no use of product.

Answer 1

Refunds for Microsoft 365 and other Microsoft subscriptions follow the standard subscription cancellation and refund policy and are based on eligibility at the time the subscription is cancelled.

Key points from the documented process:

1. To check refund eligibility, the subscription must first be cancelled.
2. Not all cancellations result in a full refund; in many cases, only a prorated (partial) refund is issued depending on:
   • When the subscription was cancelled relative to the billing cycle.
   • Local laws and the country/region of purchase.
3. In certain countries (for example, Canada, Israel, Korea, Turkey, and for some longer-term renewed subscriptions in Denmark, Finland, Germany, Netherlands, Poland, and Portugal), customers may be entitled to prorated refunds rather than full refunds.
4. If the subscription was purchased through a third party (Google Play, Apple App Store, or a retailer such as Amazon/Best Buy), refund rules are set by that seller and the refund must be requested from them.

Because refund amounts are determined by the subscription terms, billing date, and local refund rules, support agents typically cannot override those rules to grant a different amount than what the system calculates as eligible. That is why a partial refund (for example, $197 instead of the full $199) may be issued even if the product did not work as expected for several days.

To pursue this further:

1. Confirm the subscription and cancellation status
   • Go to https://account.microsoft.com/services and sign in with the same Microsoft account that was used to purchase the subscription.
   • Locate the subscription, select Manage, and confirm that it shows as Cancelled or set to expire and that no further recurring billing will occur.
2. Review refund eligibility and policy
   • Follow the guidance in How to get a refund on a Microsoft subscription to verify how eligibility is determined for the specific subscription and region.
   • If in a country with prorated refunds, review the prorated-refund rules referenced in that article.
3. If the subscription was not bought directly from Microsoft
   • If purchased via Google Play or Apple App Store, contact their support using the links in the documentation to request any additional refund.
4. If the charge is considered incorrect or not recognized
   • Use the Manage your payments page from the Microsoft account dashboard (linked in the refund article) to investigate the charge and raise it as a billing issue.

If the documented policy only allows a partial refund based on the cancellation date and local rules, Microsoft billing will generally adhere to that policy and may not issue the remaining amount.

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References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request refund - Microsoft Q&A
• i have been charged twice - Microsoft Q&A