no internet

Question

Trying to update word docs, comes uo saying sign in, when I try it says no internet connected. but I am signed in and do have internet as I can do everything else except word docs

Answer 1

Follow these steps to troubleshoot Word saying there is no internet even though the connection works for everything else:

1. Confirm Windows can use the network
   • On the Windows sign-in or lock screen, select Network and verify the device shows as connected (Wi‑Fi or Ethernet).
   • If using Wi‑Fi and the signal is weak, temporarily connect the PC directly to the router/modem with an Ethernet cable.
   • If already on Ethernet, unplug and firmly reinsert the cable until it clicks.
   • Test the internet on another device on the same network to confirm the network itself is working.
2. Check if the issue is specific to Office services
   • Open a web browser and sign in to the Office website (for example, Outlook on the web or OneDrive on the web).
   • If the browser can reach Microsoft 365 services but Word still says “no internet,” the problem is likely with the Office client rather than the network.
3. Try updating Office over a stable connection
   • Save work and close all Office apps.
   • Restart the PC.
   • Ensure the device is on a stable (preferably wired) internet connection.
   • Open Word, go to File > Account (or Office Account), then under Product Information choose Update Options > Update Now.
   • If the update runs successfully, test signing in again from Word.
4. If Word still reports no internet
   • The behavior can be caused by local firewall/antivirus or network environment blocking Office sign-in endpoints even though general browsing works.
   • Temporarily disable any third‑party firewall/antivirus (if present) and test again.
   • If using a corporate or managed network, contact the network administrator to verify that Microsoft 365 sign-in endpoints are not blocked.

If none of the above resolves it, the next step is usually a repair or reinstall of Office while on a reliable wired connection, then signing in again after the reinstall.

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References:

• Troubleshoot Problems Signing In to Windows
• Error code 30180-28 when updating Office
• Connection issues when signing in after updating to Office 2016 build 16.0.7967 on Windows 10
• Office files in SharePoint fail to open from an Office 2016 client
• Why am I getting a message that says to troubleshoot my Internet connection?