my outlook is not able to receive emails due to no storage

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my outlook is not able to receive emails due to no storage

romeo neto 0

my outlook is not able to receive emails due to no storage, but I've bought 100 gb on march28th and it is not updating to my outlook still. i need help please

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Answer 1

Estrella721 36,535 Independent Advisor

Duplicate

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Answer 2

What is happening here is that Outlook and Microsoft 365 are showing different storage states due to a sync or cached data issue, even though your actual Microsoft storage is already updated.

Check and fully clear hidden mailbox storage

Go to: https://outlook.live.com/

Then open:

Go to Settings > Accounts > Storage, open Deleted Items and Recoverable Items, and make sure both folders are completely emptied if you no longer need to restore anything from there.

Are you signed in to your account on multiple devices? If yes, sign out of all of them, then sign back in again.

If Microsoft 365 shows you still have free space but Outlook does not update, then it confirms this is a display/sync issue, not a real storage problem.

How to get support for Outlook.com:

https://support.microsoft.com/office/how-to-get-support-for-outlook-com-f5482a98-616c-4d44-b7c5-8aaaadf5c11a

Answer 3

Estrella721 36,535 Independent Advisor

Hi,

I understand how concerning this must be, especially since it has already been more than 48 hours.

Since your 100 GB storage purchase is still not reflecting after the expected sync time, this is no longer a normal delay and may require a manual refresh of your subscription on Microsoft’s side.

In the meantime, try the following:

Sign out of your Outlook account completely

Restart your device

Sign back in.

If the issue persists, check your storage at https://outlook.live.com/

Under Settings > Accounts > Storage, and if it still shows as full or unchanged, the issue is likely on the account provisioning side.

In this case, please contact Microsoft Support so they can check it for you:

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.

romeo neto 0 Reputation points

2026-04-01T03:04:51.06+00:00

i did this. its like my outlook is frozen in time. i deleted all the emails and the storage says its full, but if i actually go on Microsoft 360 it says its no full at all i am very confused. i asked Microsoft support they told me to contact outlook support and i do not know how to I'm just wondering if there is an actually fix to this or am i doomed
Hornblower409 7,650 Reputation points

2026-04-02T16:30:13.75+00:00
@romeo neto said

i asked Microsoft support they told me to contact outlook support and i do not know how to

In App Support - New Outlook for Windows or Outlook Web

Logon to https://outlook.live.com/

From the main menu: Help -> ? Help

{This should open the Help side panel}

Search Help = {Your problem} and press Enter

Still need help? [Yes]

If you get "We're here to help": Tell us your problem = {Your problem} [Get Help]

[Sign In] {Use any Outlook/Microsoft account}

Choose a support option -> Chat with a support agent in your web browser

I'm just wondering if there is an actually fix to this

I am working with another user on Reddit who is having a similar problem. They have not been able to get a fix from Microsoft either.

Please, please - If Microsoft Support is able to fix your issue, report back here so the rest of us can follow.

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my outlook is not able to receive emails due to no storage

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