refund and cancel subscription

Question

I cancelled my subscription last year october and I was charged on March the 12th 179.00

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

To request or get a refund, kindly follow the steps below:

Go to: https://account.microsoft.com/services

Look for the Microsoft 365 subscription you have.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

To stop future charges and check if a refund is possible, follow these steps:

1. Go to the Microsoft account Services page: https://account.microsoft.com/services and sign in with the same Microsoft account that was used to buy the subscription.
2. Under Services & subscriptions, locate the Microsoft 365 (or other) subscription that was charged on March 12.
3. Select Manage next to that subscription.
   • If instead of Manage it shows Turn on recurring billing, the subscription is already set to expire and will not be charged again.
4. On the Manage page, select Cancel (or Upgrade or Cancel, depending on what is shown), then follow the on‑screen steps to complete cancellation so that no further renewals are billed.

Refund eligibility:

• For Microsoft 365 and other Microsoft subscriptions purchased directly from Microsoft, refunds are tied to cancellation and local policy.
• In some countries (Canada, Israel, Korea, Turkey, and for certain renewed subscriptions in Denmark, Finland, Germany, Netherlands, Poland, and Portugal), cancelling may automatically trigger a prorated refund depending on subscription length and timing.
• If the subscription was purchased through Google Play or the Apple App Store, cancellation and refund must be requested from their support, not from Microsoft.

If the charge on March 12 appears after a prior cancellation, verify that:

• The charge is tied to the same Microsoft account that was cancelled.
• There is not a second or overlapping subscription (for example, one purchased via Amazon or another retailer) still active.

If, after checking the above, the charge still looks incorrect or a refund does not appear automatically after cancellation, contact Microsoft Support via the account and billing support paths referenced in the documentation to have the transaction reviewed.

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References:

• Cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Countries with prorated refunds for Microsoft subscriptions