Sign-in failed Error code: interaction_required

Question

Getting the below error when trying to login into Azure portal:

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <PII REMOVED>Correlation ID:<PII REMOVED>Timestamp: 2026-04-01 05:42:22Z

i want to reuse my azure

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant behind the Azure subscription has been put into an inactive state and sign-in is blocked.

Key points from the tenant lifecycle behavior:

• When a tenant is marked inactive, sign-ins are blocked and this error is expected.
• Administrators can request reactivation only within 20 days after the tenant becomes inaccessible.
• If the tenant stays in this inactive state for more than 20 days, it is permanently deleted and cannot be recovered.

To try to reuse Azure with this account/tenant:

1. If the tenant has been inactive less than 20 days
   • A tenant administrator must contact Microsoft support and request reactivation:
     • Use the global support phone numbers listed under “Contact Microsoft” in the tenant-inaccessible guidance.
   • Do not open multiple support cases for the same issue; wait for the decision on the first case.
2. If the tenant has been inactive more than 20 days
   • The tenant is deleted and is not recoverable.
   • In that case, a new tenant must be created to continue using Azure.
3. If sign-in is blocked but the account still has a free trial or credits
   • Some users have resolved similar issues by going to the Azure signup page (https://signup.azure.com) in a fresh/incognito browser session (with cookies/site data cleared), signing in with the same account, and following the prompts to continue or upgrade the existing free account to a pay-as-you-go offer. This can re-establish access when the account is recognized as having an existing free subscription.
4. If the tenant truly cannot be reactivated
   • Create or use another tenant (for example via https://entra.microsoft.com → Entra ID → Overview → Manage tenants → Create new tenant) and then access the Azure portal using that tenant’s domain name in the URL as described in the Q&A guidance.

If the goal is specifically to reuse the original tenant, step 1 (reactivation via Microsoft support within the 20‑day window) is the only supported path. After that window, only creating/using a new tenant is possible.

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References:

• Tenant inaccessible due to inactivity
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Personal Microsoft account cannot be closed due to organization link (Error AADSTS5000225) - Microsoft Q&A
• Can not access Azure - Microsoft Q&A