Error:43881

Question

• Error code: 43881

Technical Details:

• [Moderator note: Personal information removed].
• We need some more information to verify your order.

I struggled with this problem when I wanted to buy Free products like Exchange Online (Plan 2) for faculty and Office 365 A1 for faculty

Answer 1

Hello @Woosong University Kazakhstan, 

Good day! I hope you are doing well. 

Based on your description, I understand that you are encountering Error 43881 when attempting to acquire Microsoft 365 Education offers (such as Office 365 A1 or Exchange Online Plan 2 for faculty), and the portal indicates that additional information is required to verify your order. 

Please let me know if I misunderstood any part of your issue or if there are additional details you’d like to share. 

To help us provide the most accurate and effective solution, could you please share a bit more detail about your setup: 

• Is your tenant fully verified as a Microsoft 365 Education tenant, and is your school domain fully verified? 
• What role does the account placing the order have (Global Admin, Billing Admin)? 
• Are all organization profile details completed in the Microsoft 365 Admin Center (legal name, full address, phone number)? 
• Does the admin user placing the order have a complete user profile (first name, last name, phone number)? 
• Does this error occur only when acquiring free education licenses, or does it also happen with paid subscriptions? 
• Has the tenant been recently created, converted to Education, or re‑verified? 
• Which browser are you using, and does the issue persist when retrying from an InPrivate/Incognito session? 
• Can you describe the exact steps you took to buy these products? 

This additional context will help us better understand your environment and what might be blocking the verification process, so we can tailor the guidance accordingly. 

I apologize if I could not jump straight to a solution. I want to avoid suggesting steps that may be inaccurate or unhelpful without first confirming the relevant details. Once I have the information above, I’ll be in a better position to determine whether this can be resolved through configuration changes or if it requires escalation to Microsoft Education Support. 

Looking forward to your response so we can get this sorted out together. 

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Answer 2

Error 43881 with the message about needing more information to verify an order when trying to acquire free Microsoft 365 A1/Exchange Online for Education is a purchase/verification issue in the Microsoft 365 portal.

To resolve it, follow the supported purchase-troubleshooting steps for the Office 365/Microsoft 365 portal:

1. In Internet Explorer, open Tools > Internet options.
2. On the Security tab, ensure Enable Protected Mode is selected for both Internet and Local intranet zones (select each zone and verify the setting).
3. Go to the Privacy tab and make sure cookies are not disabled.
   • Use Medium for the Internet zone, or
   • Click Advanced and allow cookies as described in the guidance.
4. Try the purchase/checkout again for the education offers.
5. If the same “sign-in required”/verification-type error continues, edit the organization’s company profile in the Microsoft 365 admin portal so that address, city, state, ZIP code, and phone are all present and valid.
6. Edit the user ID profile for the account making the purchase so its contact details are complete and valid.
7. Sign out of the portal completely, then sign back in and retry acquiring the free faculty plans.

If the issue persists after these steps, use the Microsoft Community or official support channels for Microsoft 365 for Education to have the tenant and order manually reviewed.

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References:

• You can't complete a purchase in the Office 365 portal