bluetooth speaker connects then disconnects

Question

my bluetooth speaker connects then immediately disconnects. How to fix please?

Answer 1

Hi,

Let's check some additional information to help resolve the issue:

1. What is the make and model of your device?

In the search bar, type MSINFO32 and hit Enter.

Please share a screenshot of that window.

2. Press Windows + X and choose Device Manager.

Click View > Show Hidden devices

Expand Bluetooth Section.

Take a screenshot and share it here.

3. To help isolate the issue, have you tried connecting your Bluetooth speaker to another device? Also, is it staying connected consistently, or does it disconnect intermittently?

Answer 2

Follow these steps on Windows 10/11 to fix a Bluetooth speaker that connects then disconnects:

1. Run the Bluetooth troubleshooter
   • Open the Get Help app and run the automated Bluetooth troubleshooter. It will diagnose and attempt to fix common Bluetooth connection problems.
2. Turn off Battery/Energy Saver
   Battery saver can power down Bluetooth and cause disconnects.
   • Select the Battery icon on the taskbar.
   • If Battery Saver (Windows 10) or Energy Saver (Windows 11) is on, turn it off.
3. Disable Bluetooth power saving in Device Manager
   • Select Start, type Device Manager, and open it.
   • Expand Bluetooth.
   • Right‑click the Bluetooth adapter/device and select Properties.
   • Go to the Power Management tab.
   • Clear Allow the computer to turn off this device to save power.
   • Select OK.
4. Restart the Bluetooth service
   • Press Windows key + R, type services.msc, select OK.
   • Find Bluetooth Support Service.
   • Right‑click it and select Restart.
5. Update Bluetooth drivers
   • Select Start > Device Manager.
   • Expand Bluetooth.
   • Right‑click the Bluetooth adapter and select Update driver.
   • Choose Search automatically for updated driver software and complete the wizard.
   • Restart the PC if prompted.
6. Remove and re‑add the speaker
   • Select Start > Settings > Devices > Bluetooth & other devices.
   • Under Audio (or Other devices), select the speaker and choose Remove device.
   • Select Add Bluetooth or other device > Bluetooth, then select the speaker when it appears to pair again.
7. Check the speaker’s battery and power
   • Fully charge the speaker.
   • Turn it off and back on, then put it into pairing mode and reconnect.
8. Check Windows Update and restart the PC
   • Select Start > Settings > Update & Security (or Windows Update).
   • Select Check for updates and install any available updates.
   • Then select Start > Power > Restart.

If the issue persists after these steps, also verify with the speaker’s documentation that it supports standard Bluetooth audio profiles and is not already connected to another device nearby.

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References:

• Bluetooth keeps disconnecting in Windows
• Troubleshoot Bluetooth not connecting in Windows
• Fix Bluetooth connected but no sound issue on Windows