Helping getting a accout back

Question

What do I do if my microsoft accout got hacked like the Gmail got changed but I think my phone number is still in the accout I tried seeing if I can login with the number but it didn't work what should I do?

Answer 1

I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

Usually that would complete within 24 hours, but if your account is not recoverable and you have tried to recover the account more than once, you may not receive a reply.

Answer 3

Follow the official hacked-account recovery process. Since the email sign-in no longer works and sign-in by phone also failed, use the dedicated recovery and hacked-account tools rather than normal sign-in.

1. Run a virus/malware scan on the device
   • Before changing any passwords, run a full antivirus scan on the PC or device used to sign in, and make sure it is clean.
   • On Windows 10/11 or 8.1, use Windows Defender by searching for Windows Defender from Start and following the on-screen instructions.
2. Use the hacked/compromised account troubleshooter
   • Go to the official guide: How to recover a hacked or compromised Microsoft account.
   • Use the sign-in helper tool there; it will ask for the account email or phone and then show recovery options or a way to contact an agent.
3. Try account recovery if normal sign-in fails
   • If the account password no longer works, use the Recover your account flow:
     • Go to the recovery page and enter the hacked email address, phone number, or Skype name.
     • Choose where to receive a security code (phone, alternate email, etc.), then enter the code and set a new password.
   • If the username is not recognized, try any other alias or phone number that was ever added to the account.
4. If recovery still fails
   • If the hacker has changed the security info (like recovery email and phone) and the recovery form does not succeed, there is no other supported method to get the account back. Microsoft Support cannot bypass the automated recovery process.
5. After regaining access
   • Change the password immediately and make it a strong password.
   • Review and fix account settings that may have been altered, such as:
     • Connected accounts
     • Forwarding rules
     • Automatic replies

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References:

• How to recover a hacked or compromised Microsoft account
• My username and password have stopped working
• Common problems with two-step verification for a work or school account
• My account got hacked - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A