i can't recover my new email even after submitting several recovery forms

Question

I had new email like a month ago... haven't sent any emails through it... now i was trying to sign in but apparently i forgot the password and couldn't change the password... i tried to submit the recovery forum but of course i left come blank spaces as I didn't send emails so i couldn't write emails addresses i sent and received emails from... so microsoft keeps sending me emails saying i didn't share enough information to recover my email... it is apparently hacked and Microsoft doesn't do anything about it and i cannot send them an email addressing the issue... Please help

Answer 1

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and if the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

For a new Outlook.com/Microsoft account with little or no activity, the automated recovery system often cannot verify ownership unless the recovery form is filled out with as much detail as possible. Only the official recovery and hacked‑account flows can restore access; support cannot bypass them for consumer accounts.

Follow these steps:

1. Use the official hacked/compromised account flow
   • If the account is likely hacked, start with the official guide: How to recover a hacked or compromised Microsoft account.
   • This will route to the appropriate self‑help or an agent where available.
2. Prepare better data for the recovery form When using the Microsoft account recovery form, provide as much information as possible, even if the account is new:
   • Old passwords used on this Microsoft account.
   • Other passwords commonly used on other accounts that might have been used here.
   • Exact email address including the correct domain (for example, @outlook.com vs @outlook.co.uk).
   • Any recovery phone number or alternate email that was added when the account was created.
   • If the account was ever used with other Microsoft services (Xbox, Skype, etc.), include those details:
     • Skype ID or contacts (if applicable).
     • Xbox console hardware ID used with the account (if applicable).
   • Fill every “add more” field with any relevant information. Guessing is allowed; wrong answers do not count against the request.
   Guidance on what to gather is in the official article “Help with the Microsoft account recovery form.”
3. Wait out lockouts and resubmit carefully
   • If too many attempts were made, wait until the temporary lockout expires before trying again.
   • Submit the form from a device and location commonly used to sign in to that account.
   • Ensure all sections are completed as fully as possible; repeated submissions with the same minimal data will continue to fail.
4. If the form continues to fail
   • For consumer Microsoft accounts, if the recovery form cannot verify ownership and security info has been replaced or is insufficient, there is no alternate manual override. In that case, the account cannot be recovered and a new Microsoft account must be created.
5. Protect other accounts and contacts
   • If the account is compromised and cannot be recovered, notify important contacts from another email address that the old address is no longer under control and they should ignore messages from it.

For additional sign‑in issues (for example, if the username is not recognized), use the “Recover your account” flow described in “My username and password have stopped working.”

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References:

• Help with the Microsoft account recovery form
• My username and password have stopped working
• How to recover a hacked or compromised Microsoft account
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• My account got hacked - Microsoft Q&A