Can't access Admin Centre

Question

I want to cancel the recurring billing on my account but cannot access the Admin Centre. When I try to access the page won't load then redirects me to GoDaddy which is where I purchased my domain name.

Answer 1

Hello @Astrid Stanley

Based on the information you have provided, I understand that you are experiencing an issue where accessing the Microsoft Admin Center automatically redirects you to a GoDaddy page. This behavior indicates that your Microsoft 365 tenant is currently managed by GoDaddy under their Cloud Solution Provider (CSP) relationship.

When a tenant is provisioned and managed by GoDaddy, certain administrative actions, including subscription management and billing changes, must be handled directly through GoDaddy’s platform. Due to this setup, Microsoft does not have direct control over recurring billing or tenant management while GoDaddy remains the partner of record.

In this situation, I kindly recommend that you contact GoDaddy Support and request their assistance in canceling the recurring billing. If you would like to manage the tenant directly with Microsoft or move away from GoDaddy’s management, their support team can also guide you through the available options and next steps.

Please feel free to let me know if you have any updates on this matter or if you have any further questions or concerns.