CRITICAL INCIDENT WITH MICROSOFT CO PILOT

Question

CRITICAL INCIDENT WITH MICROSOFT CO PILOT

luis losada 0

FORENSIC REPORT –CRITICAL INCIDENT WITH MICROSOFT CO PILOT

Full Version with Annexes and Evidence

PILOT.pdf

luis losada 0 Reputation points

2026-04-01T12:02:32.7+00:00

This is a formal complaint regarding a critical failure in Microsoft Copilot during a Windows 11 data‑recovery scenario.

Copilot provided incorrect technical guidance, misinterpreted screenshots I submitted, invented limitations that do not exist in Windows 11, and complicated a simple restore process. As a result, I lost time, received misleading instructions, and had to resolve the issue entirely on my own.

I have prepared a full forensic report documenting the incident, including evidence, chronology, impact, and a formal statement of service termination. I am attaching the report as a PDF.

Due to the severity of the errors and the lack of reliability demonstrated by Copilot, I will not renew or contract Microsoft Copilot services again.

I request that Microsoft review this incident, acknowledge the failure, and take corrective action to prevent similar cases for other users.

1 answer

Your answer

luis losada 0 Reputation points

2026-04-01T12:02:32.7+00:00

This is a formal complaint regarding a critical failure in Microsoft Copilot during a Windows 11 data‑recovery scenario.

Copilot provided incorrect technical guidance, misinterpreted screenshots I submitted, invented limitations that do not exist in Windows 11, and complicated a simple restore process. As a result, I lost time, received misleading instructions, and had to resolve the issue entirely on my own.

I have prepared a full forensic report documenting the incident, including evidence, chronology, impact, and a formal statement of service termination. I am attaching the report as a PDF.

Due to the severity of the errors and the lack of reliability demonstrated by Copilot, I will not renew or contract Microsoft Copilot services again.

I request that Microsoft review this incident, acknowledge the failure, and take corrective action to prevent similar cases for other users.

Answer 1

Hi luis losada,

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to:

Send feedback through Copilot menu: ••• > Send feedback.
Send feedback to Microsoft with the Feedback Hub app.
Feedback portal.

Thank you for your understanding, and I hope the support team can resolve this for you soon.

Share via

CRITICAL INCIDENT WITH MICROSOFT CO PILOT

1 answer

Your answer