how to reset hotmail account

Question

hotmail account is locked for 30 days by two factor identification email being changed and needs to be unlocked

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

According to the Microsoft article below, if you remove all of your previous security information and replace it with new information, your account will be placed in a restricted state for 30 days. Unfortunately, Microsoft cannot shorten or expedite this 30-day waiting period.

You will need to wait until the full 30 days are complete. During this time, you will still be able to access most Microsoft services; however, you will not be able to sign in to any service that requires the updated security information.

Reference:

What does “Security info change is still pending” mean?

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Answer 2

Because the Hotmail (Microsoft) account is locked after changing two-factor authentication (security info), the built-in security wait period must complete before full access is restored. During this time, standard recovery and unlock options are limited by design.

Use these steps based on the situation:

1. If the account is locked due to suspicious activity or Terms of Use
   • Go to https://account.microsoft.com and try to sign in.
   • Follow the prompts to get a security code by text. Any phone that can receive SMS can be used; it does not need to be on the account.
   • Enter the code and, if prompted, create a new password.
   • If the sign-in page shows no Next button and says the account is locked, select the aka.ms/ link shown in the window and complete the reinstatement form. A Microsoft Online Safety agent will review it and contact by email. Do not submit multiple forms.
2. If security info (2FA email/phone) was changed and triggered a 30‑day restriction
   • When signing in and asked to verify identity, select I don't have any of these if access to old security methods is lost.
   • Follow the prompts to replace security info. After replacement, there is a mandatory 30‑day wait before signing in normally.
   • During those 30 days, if the old security info becomes available again, it can still be used to sign in; doing so cancels the pending change.
3. If all security info is lost and the password is not known
   • Use the Microsoft account recovery form as described in Help with the Microsoft account recovery form to try to regain access.
   • Submit the form with as much accurate information as possible and wait for the automated decision.

If verification attempts or recovery form submissions hit rate limits or daily limits, wait the indicated period (typically about 24 hours) before trying again, and avoid repeated attempts that can restart the cooldown.

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References:

• Microsoft account has been locked
• Common problems with two-step verification for a work or school account
• Can't sign in to my email - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
• Unable to change password in my Outlook - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A