Trial period for 7 days but charged me 106 dollars

Question

I clicked on trial period and it charged me 106dollars the title is misleading and I canceled it and want a refund

Answer 1

If you cancelled the subscription as soon as possible after your were charged for the subscription, then you should receive a full refund, it may take 5 - 10 business days to receive the refund.

If you do not receive the refund, this forum is just a user to user forum, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

For a Microsoft 365 home subscription that was charged instead of staying in trial, the process is:

1. Cancel the subscription
   • Go to https://account.microsoft.com/services and sign in with the Microsoft account that was charged.
   • Find the Microsoft 365 subscription under Services & subscriptions.
   • Select Manage.
   • Choose Cancel (or Cancel subscription / Upgrade or Cancel) and follow the prompts to complete cancellation.
   • If you see Turn on recurring billing instead of Manage, the subscription is already set to expire and will not be charged again.
2. Check refund eligibility and request a refund
   • After canceling, follow the guidance in How to get a refund on a Microsoft subscription.
   • For Microsoft 365, use the self-help tool linked under Microsoft 365 – Get help refunding your Microsoft 365 subscription to see if the charge is eligible for a refund and submit the request.
   • Not all cancellations result in a refund; eligibility depends on factors such as timing and local policy.
3. If the charge is unexpected or seems incorrect
   • Review the charge on the Manage your payments page from the same article to confirm which subscription and account it belongs to.
   • If the charge is not recognized or there are issues with the online flow, contact Microsoft support from the same support pages for further assistance.

If located in a country that supports prorated refunds for Microsoft subscriptions, refunds may be processed automatically after cancellation according to local rules.

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References:

• How to get a refund on a Microsoft subscription
• Other
• Unable to cancel your Microsoft subscription
• Cancel your subscription in the Microsoft 365 admin center
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• Request refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A