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I've got a new mobile but can't add Outlook

Maureen Crighton 0 Reputation points
2026-04-01T15:30:30.3166667+00:00

I got a new mobile but can't add Outlook. My Microsoft Account is useable on Laptop & old mobile. When I enter the mobile number on the Help section, the response is there's no issues with this mobile.

I've tried to add it for 4 days now, sometimes getting further than others. I've not had any notification stating what I'm doing wrong.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. IGYQ 18,350 Reputation points Independent Advisor
    2026-04-01T17:02:42.1+00:00

    Hi!

    Welcome to Microsoft Q&A forum.

    Based from your information, I need to clarify if you are saying "cannot add to outlook," on what step does it fail to proceed? Have you tried to use a different mobile device for testing purposes?

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