i am not receiving my emails

Question

I have not been receiving emails since this morning, my storage is fine, I have enough please fix this problem.

Answer 1

Awesome! Thank you for letting me know :)

Answer 2

Hi Kiesha,

Who is the Email provider of the account?

Please send a test Email from another email account/this account if you don't have another. Please let me know bounce back email if any.

I’m eager to hear back and work together to find a solution.

Answer 3

Use the following checks in Outlook.com to identify why new messages are not arriving, even though storage looks fine:

1. Confirm storage and account status
   • Verify that Microsoft cloud storage and email storage are not full. If Microsoft Unified Storage or email storage is exceeded, Outlook.com will stop sending and receiving mail even if it appears that mailbox space is available. See details under "If you see a 'Microsoft Unified Storage is full' message" and reduce storage if needed.
   • If storage was full at any point, messages sent to the account during that time were bounced and cannot be recovered; senders must resend them after storage is back under quota.
2. Check focused/other inbox and filters
   • In Outlook.com, check both Focused and Other tabs.
   • Select Filter and ensure no filters (such as Unread, Flagged, or specific dates) are hiding messages.
   • If messages appear out of order, set Filter > Sort > Date to restore chronological order.
3. Check Junk Email and blocking
   • Open the Junk Email folder and look for messages that should be in Inbox.
   • For any legitimate message, right‑click it and choose Mark as not junk to move it back to Inbox.
   • Review Junk Email settings and remove any safe senders or domains that might be misconfigured.
4. Check forwarding and “keep a copy”
   • In Outlook.com settings, review forwarding:
     • If forwarding is enabled, confirm that keep a copy of forwarded messages (or equivalent option) is turned on so that messages still appear in Outlook.com.
     • If forwarding is not intended, turn it off.
   • Misconfigured forwarding (for example, forwarding without keeping a copy) can cause mail to appear only in the destination account and not in Outlook.com.
5. Check rules and other folders
   • In Settings > Mail > Rules, look for any rule that moves or deletes all new mail (for example, moving to RSS Feeds or another folder). Disable or delete such rules.
   • Check other folders (Archive, RSS Feeds, custom folders) in case a rule is diverting messages there.
6. Check account and sign‑in issues
   • If still not receiving mail and storage is not full, verify that the account is not blocked due to unusual sign‑in activity and update the password if it was changed recently.
   • If sign‑in problems occur, use the Microsoft account sign‑in helper.
7. If using apps or third‑party clients
   • If Outlook Mobile, Windows Mail, or a third‑party app is used, confirm that Outlook.com works correctly in a web browser first.
   • For non‑Microsoft apps, ensure they support modern authentication and IMAP. If IMAP/POP are enabled and causing issues, try disabling them as described in the POP/IMAP settings article.

If, after these checks, Outlook.com on the web still does not show new messages while senders confirm that messages are not bouncing, contact the sender to review [Sender Support in Outlook.com] guidance and verify that their messages are not being rejected or filtered before reaching the mailbox.

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References:

• Fixes or workarounds for recent issues on Outlook.com
• Can't send or receive email in Outlook.com
• Storage limits in Outlook.com
• I haven't received any email in Outlook for several months - Microsoft Q&A
• Stopped receiving emails on my account. - Microsoft Q&A