App Store not working causing all related apps to not work

Question

case number [Moderator Note: Personal Info Removed], recommended application of inplace upgrade from xbox support. Microsoft app store isn't responding causing all related programs to not respond.

Answer 1

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Hi Lizzie Durgavich,

Thank you for reaching out and I understand how disruptive this situation has been.

In cases like this, the issue may be related to underlying Windows system components. Since Xbox Support team has already advised it, the recommended next step would be to perform an in‑place upgrade (repair install) of Windows. This process reinstalls core system files while keeping your existing apps, settings, and personal data.

Could you please confirm whether you’ve already completed the in‑place upgrade?

• If you’ve already done this, let me know the result or if you ran into any issues.
• If not, I can provide guidance to help you proceed safely.

Once we have that information, I’ll be better positioned to advise on the next steps.

Looking forward to your update.

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Answer 2

Follow these steps on Windows 11 in order, testing Microsoft Store and the affected apps (Xbox, Minecraft, etc.) after each major step:

1. Make sure Windows and Store are updated
2. Select Start > Settings > Windows Update > Check for updates and install all available updates.
3. Open Microsoft Store > Library > Get updates and let Store update itself and all apps.
4. Basic Store/app repair
5. Close all Store apps.
6. Try the standard app repair path: Start > Settings > Apps > Installed apps > select the affected app (for example, Xbox, Minecraft Launcher) > Advanced options > Repair. If that fails, repeat and choose Reset.
7. If a specific app still fails, uninstall it from Installed apps, then reinstall it from Microsoft Store (Library > find the app > Install).
8. Use the built-in Store troubleshooting guidance If downloads/updates fail or apps won’t start, follow the Microsoft Store troubleshooting checklist:
9. Verify Microsoft Store is correctly registered for the user:
   • Open a non‑elevated PowerShell window and run:

          Get-AppxPackage *Microsoft.WindowsStore*
     

   • If no package is returned, open elevated PowerShell and run:

          Get-AppxPackage *Microsoft.WindowsStore* -AllUsers
     

   • If the package exists, re‑register it for the user:

          Add-AppxPackage -RegisterByFamilyName -MainPackage Microsoft.WindowsStore_8wekyb3d8bbwe
     

10. If a particular app still won’t start even after re‑registration, use Reset-AppxPackage (per the modern apps guidance) to restore that app to its original configuration, then reinstall it from Store or via Windows Package Manager (winget).
11. If Store downloads themselves are failing, verify that firewall/proxy settings are not blocking Microsoft Store endpoints as described in the Store download‑failure guidance.
12. Try installing or repairing apps via winget If Store UI is unresponsive but networking is fine:
13. Open Windows Terminal or Command Prompt.
14. Search for the app:

        winget search <AppName>
    

15. Install it:

        winget install <AppName>
    

    or, for Store‑sourced apps, use the exact ID from winget search with:

        winget install --exact --silent --accept-source-agreements --accept-package-agreements <AppId> --source msstore
    

16. If Store and related apps still do not respond Given that Xbox support already recommended an in‑place upgrade and the symptoms include Store plus multiple Store‑dependent apps not working, the next step is to repair the Windows installation while keeping files and apps:
17. Download the Windows 11 ISO from the official Microsoft software download page.
18. Disconnect from the internet and unplug non‑essential external devices.
19. Temporarily disable any third‑party antivirus.
20. In File Explorer, double‑click the ISO and run Setup.exe.
21. When prompted, choose to keep personal files and apps.
22. Complete setup and reboot, then test Microsoft Store and the affected apps again.

If the issue persists even after the in‑place upgrade and the above Store‑specific steps, collect error codes (for example, from Store downloads or Event Viewer logs mentioned in the modern apps guidance) and provide them to support for deeper investigation.

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References:

• Fix problems with apps from Microsoft Store
• Troubleshoot Microsoft Store app download failures
• Modern, Inbox, and Microsoft Store Apps troubleshooting guidance
• Apps downloaded from MS store not working at all - Microsoft Q&A
• Microsoft Store not working – unable to download or update any apps - Microsoft Q&A
• i get this code when i try to update windows 0x8007041D. - Microsoft Q&A