refund of non downloaded windows 11 pro

Question

currently have windows home as operating system and wanted to uograde to windows 11 pro. I was not aware that i was able to do this within the settings of my laptop for only $99 rather I went to my MS account and purchased the software for $199.99 plus tax. The purchase is in my order histiry in my account but I have yet to download. Can I return for a full refund or can MS provide a credit to the AMEX used so that I am only paying $99

Thank you

Answer 1

Hello Anthony,

Thank you for posting question on Microsoft Windows Forum!

Based on your query of requesting for a refund of non downloaded windows 11 pro. Well! This forum is just a user to user forum, no-one here has any account access. In fact, Microsoft has a process for handling billing disputes and refunds, but it requires going through their official support channels since only they can access your account and payment records.

• Microsoft provides a guide to investigate charges and request refunds. Visit this link https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 to investigate a billing charge from Microsoft. This walks you through identifying the charges and submitting a refund request.
• You can consider to contact Microsoft Support directly by going to Microsoft Support and selecting Subscriptions & Billing. Using the Get Help app on Windows or the support chat option online. Calling Microsoft billing support (the phone number varies by region, and is listed in the support portal once you sign in).

For more information about refund https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Please note: Keep screenshots of your order history and account being charged, credits shown, and bank statements. This will make your case clearer when speaking with support.

Hope the provided information is helpful! If it is. It is appreciated to consider clicking "Accept Answer".