My email account was compromised. I changed the password but still not getting updated emails. Only Junk. Pls help

Question

Not getting my new emails, just my junk emails. I can send out new ones but not receiving anything since yesterday morning. My account was compromised and now I am out of communication. I reset my password and tried syncing, but can’t get anything.

Answer 1

Hi! The password change is a good start. You should also check that your contact methods remain the same here:

https://account.live.com/proofs/manage/additional

After that, close all your open sessions. You will need to log back in to all your devices, but it's safer this way:

https://account.live.com/proofs/manage/additional

After this, please review the next link to see if any apps that you don’t know have access to your account and delete them:

https://microsoft.com/consent

Finally, do this in Outlook from Edge:

Sign in to Outlook.com

Click on the gear icon (Settings) in the upper right corner.

Look for and open Mail settings.

Go to the Rules section and check if there are any rules you didn’t create. If there are any suspicious rules (for example: “forward everything to @.___” or “move everything to Deleted”), delete them immediately.

Also check in Forwarding and IMAP and make sure there are no addresses added. If there is one and it’s not yours, remove the forwarding.

Answer 2

Please help me as soon as possible

Answer 3

Accepted but pls help as soon as possible