I was billed today for Microsoft 365 even though I canceled in May 2025

Question

I received a charge to my paypal account for $95.00 today (4/1/2026). There was a note that it was for office 365. I logged into my account and confirmed that I had canceled office 365 in May 2025. How Do I get this charge refunded?

Thanks,

--Ken

Answer 1

Hello

I noticed that you put this question in MacOS category. Any chance you might have a separate subscription via Apple account that was signed up through App Store? If so, you want to dispute that one with Apple instead.

However, if it is directly with Microsoft, go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.