Is Microsoft my IMAP provider

Question

I need to find or change my IMAP password Because some emails are not sending from my phone

Answer 1

Hi there!

It actually depends on the domain of the email address you are using. If your domain ends with @hotmail.com, @live.com, @outlook.com, or @msn.com then your account is being managed by Microsoft.

If it is not part of the domain mentioned above then your provider is a different company or email provider. Just go to your providers website to update your password, you might also need an app password which you can create on your providers website. The app password can be used when signing in on your Outlook mail application or mail apps. The app password usually is needed if you have 2FA or 2 factor authentication enabled on your account.

I hope the additional details helps.

Answer 2

Microsoft is not automatically the IMAP provider. The IMAP provider is whoever hosts the email account being added to Outlook for Android (for example, Outlook.com/Hotmail, Gmail, Yahoo, or another mail service).

To find or change the password used by Outlook for Android:

1. Identify the email provider
   • Look at the part after @ in the email address:
     • @outlook.com, @hotmail.com, @live.com → Outlook.com / Microsoft account
     • @gmail.com → Google
     • @yahoo.com → Yahoo
     • Company or ISP domain → that organization or ISP is the provider.
2. Change the password at the provider’s site
   • Passwords cannot be changed inside the Outlook app.
   • Go to the provider’s website and change the password there:
     • Outlook.com / Hotmail / Live: use the Microsoft account password reset page linked from the Outlook.com sign-in or from the “Outlook.com, Live, and Hotmail” entry in the password article.
     • Gmail: follow the Gmail password reset instructions.
     • Yahoo: follow the Yahoo password reset instructions.
     • Exchange (work/school): contact the organization’s IT admin.
     • Other IMAP provider: use its own website or support to change the password.
3. Let Outlook for Android update the password
   • After the password is changed at the provider, Outlook for Android will detect a sync error and prompt for the new password.
   • If Outlook does not sync correctly after entering the new password, remove the email account from Outlook for Android and add it again:
     1. In Outlook for Android, go to Settings.
     2. Select the account and remove it.
     3. Go to Settings > Add Account > Add Email Account.
     4. Enter the email address and choose IMAP or POP3 if prompted.
     5. Turn on Advanced settings and enter the password and server settings from the provider.

If some emails are not sending from the phone, incorrect password or server settings on the IMAP/SMTP configuration is a common cause, so updating the password and verifying the server settings from the provider usually resolves it.

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References:

• Updating your email account password.
• Set up email in the Outlook for Android app
• Outlook for iOS and Android FAQ