Not getting 50% discount for the certification exam while checking out by using the same email address used for event registration.

Question

I am using the same email address which I used to register/attend for a training event to book the certification exam. Unfortunately, I don't see that 50% discount applied when check out. Please help.

Thanks

Answer 1

The discount from Microsoft training or event registrations is tied to the email address used for that event and is applied only after it has been associated with the Microsoft Learn/Certification profile used at checkout.

Based on the provided information, check the following:

1. Confirm the correct email and waiting period
   • The discount is applied to the Learn profile for the same email address used to register for the event.
   • For Virtual Training Days and similar events, the discount can take around 5 business days after the training session(s) to be added to the profile.
   • If the event was very recent, wait at least 5 business days and try again.
2. Verify the email on the Exam Discounts page
   When scheduling the exam:
   • Go to the certification exam page and select “Schedule exam”.
   • Sign in to the Microsoft Certification Profile.
   • On the Exam Discounts page, enter the email used to register/attend the event (for example, ******@company.com or ******@outlook.com).
   • A verification email with a passcode is sent to that address if it is eligible. Enter the passcode and link the accounts when prompted. Linking is required for the discount to appear.
3. Check that the discount is actually attached to the profile
   • After linking, eligible discounts should automatically appear on the Exam Discounts page and at the final checkout step.
   • For some events (for example, Virtual Training Days), the discount is automatically applied at the final stage of checkout for the Learn profile associated with the event email.
4. If no discount appears after 5 business days
   • Confirm that the event was one that offers a certification discount and that all required sessions/challenges were completed.
   • If the discount still does not appear after the waiting period and correct email linking, contact the event or exam support channel specified in the event’s terms (for example, the support link or Pearson VUE support if a voucher code was expected).

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References:

• Unable to register for AI-900 Certification using training day voucher - Microsoft Q&A
• Redeem Microsoft voucher for a certification exam - Microsoft Q&A
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
• Microsoft Build Cloud Skills Challenge May 2022: Free Certification Exam
• What email should be linked to claim exam discount tied to Events?