please help

Question

my outlook storage is not syncing with my purchase of Microsoft 365, if i look on outlook im using 6.8/5 gb but i have 100 its been more then 48 hours please

help me i cannot receive any emails

Answer 1

Hi,

Are you signed in to the same account in both your subscription page and Outlook.com?

Go to Outlook.com, select your profile picture, then choose My Microsoft account and confirm your Microsoft 365 subscription is active under Services and subscriptions using the same email. Next, sign out of Outlook.com, clear your browser cache, then sign back in. After that, go to Settings > General > Storage and click Refresh or open OneDrive and check storage there, then return to Outlook.com.

If it still shows 5 GB, remove and re-add the account in any connected apps like Outlook desktop or mobile, then wait a few minutes and test again. This will force your account to sync the updated storage quota and restore email flow.

Answer 2

The mailbox is blocked because Microsoft unified cloud storage is over quota, even though the Outlook.com email quota shows 100 GB from the Microsoft 365 subscription.

When Microsoft cloud storage is full:

• Outlook.com cannot send or receive email, even if the mailbox itself is not full.
• Messages sent while storage is full are bounced and unrecoverable.

To restore email flow, storage must be brought back under the unified quota or increased:

1. Check what is full
   • Use the storage page linked from the error in Outlook.com or the account portal to see:
     • Overall Microsoft storage usage (OneDrive + Outlook.com + other services)
     • Mailbox usage
   • The error text like “Microsoft Unified Storage is full” or similar indicates the unified quota is exceeded, not just the mailbox.
2. Free up Microsoft storage if already subscribed
   • If a paid Microsoft 365 subscription is active, consumer mailbox size is capped at 100 GB, but unified storage can still be exceeded by OneDrive or other data.
   • Delete or move content until total Microsoft storage is below the limit, for example:
     • Large files in OneDrive (especially camera roll, videos, archives).
     • Old or large emails with big attachments in Outlook.com (Empty Deleted Items and Junk, and clean large folders).
   • After freeing space, wait for the quota status to update, then test sending/receiving again.
3. If using the free Outlook.com tier
   • Either:
     • Buy a Microsoft 365 subscription to increase mailbox and OneDrive limits, or
     • Use the storage cleanup tools to free space until under the free quota.
4. Important behavior
   • While over quota, Outlook.com will not send or receive mail.
   • Emails sent to the account while over email storage quota are returned to the sender; once under quota, senders must resend.

If storage is clearly under all limits and Outlook.com still shows 6.8/5 GB and blocks mail more than 48 hours after purchasing Microsoft 365, contact Outlook.com support from the Help menu in Outlook.com so they can check the account’s storage state and subscription linkage.

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References:

• Storage limits in Outlook.com
• Can't send or receive email in Outlook.com
• Microsoft storage FAQs
• Mailbox storage limits in Outlook