Shared files are not opening

Question

Hi,

Today I faced a situation where a shared file from my personal onedrive to my work mail ID is not working. I am getting an error when I am trying to edit the file it asked me to login then getting "sign in not complete" on the address bar.

Thanks for your comments,

[Moderator note: personal info removed] 

Answer 1

Dear @Ramesh Gokamalla,

Thank you for posting your question in the Microsoft Q&A forum.

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Based on your description, you cannot share file from personal OneDrive to work account and getting error when trying to edit the file.

You may try clearing Office credentials and resetting OneDrive, then sign in OneDrive again to see the result:

Go to Settings > Account > Access Work/School Accounts and remove the accounts.

Remove saved credentials from the credentials manager.

Reset OneDrive to check whether the issue still persists or not, you can follow this article Reset OneDrive

Also try to Use an InPrivate / Incognito window and clear caches of the browser you are using (Chrome, Edge...etc)

I hope information above meet your expectations, if you have any other questions, please feel free to reach out.

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