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Certification and exam support is not available through this forum-style channel. For issues with a missing or inaccessible AZ-400 certification after an exam appointment, the supported path is to open a dedicated certification support request so the support team can review the exam result, candidate ID, and order details.
Use one of these official support options:
- Check the Certifications area on Microsoft Learn to see if the AZ-400 exam and certification appear under Credentials → Certifications.
- If the certification or exam result is missing or there are issues accessing the certificate, submit a support request using the Microsoft certification support channels referenced below so an agent can investigate the specific candidate ID, registration ID, and order number.
For name, profile, or transcript issues (for example, incorrect legal name or missing certification), the guidance is to contact certification support via the provided support request links so they can correct the account and update records.
References:
- How to download az certificate - Microsoft Q&A How many days will recieve az certificate after passed exam
- Missing certification while exam passed - Microsoft Q&A I passed the DP-700 certification yesterday, PeasonVue confirmed that everything is Ok on their side but the certification is still not visible on my transcript. Need help. Thanks.
- How to download certificates for my modules and learning path completed - Microsoft Q&A I attended a training on Microsoft last 2021 and I cant access my certificates. Is there a way to retrieve and redownload these certificates
- Where to download my Microsoft certificate - Microsoft Q&A I appeared for GH-300 exam and I have passed it. But, after that, there is no further updates on certification to my mailbox. Where to download my GH-300 certificate from?
