How to Fix https://learn.microsoft.com/en-us/unexpected-error?s=ERROR_VUE_WIDE_BLOCK

Question

unable to Register for DP-900 .After the address page we are getting the unexpected error.

Answer 1

ERROR_VUE_WIDE_BLOCK indicates that the Pearson VUE account used for scheduling Microsoft certification exams has been blocked, typically because of multiple failed payment attempts. When this block exists, the Microsoft exam registration flow ends with an “unexpected error” after the address/payment step, as seen when trying to schedule DP-900.

To resolve the issue and complete registration for DP-900:

1. Check whether the error matches this condition
   • On the error page, look at the browser address bar (URL).
   • If ERROR_VUE_WIDE_BLOCK appears in the URL, the Pearson VUE account is blocked and must be unblocked by Pearson VUE support.
2. Contact Pearson VUE support
   • Use the Pearson VUE support link provided through Microsoft Certification support at https://aka.ms/CertificationSupport.
   • Explain that exam scheduling for DP-900 fails with an unexpected error and that ERROR_VUE_WIDE_BLOCK appears.
   • Pearson VUE support can review the account, clear the block, and confirm when scheduling is possible again.
3. Retry scheduling after the block is lifted
   • Once Pearson VUE confirms the block is removed, return to the Microsoft exam registration page for DP-900 and repeat the registration steps.
   • The unexpected error after the address page should no longer occur.

If ERROR_VUE_WIDE_BLOCK is not visible in the URL, use Microsoft certification support for exam registration issues at https://learn.microsoft.com/en-us/credentials/support/help.

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References:

• Exam schedule error - Microsoft Q&A
• I am not able to register for sc200 exam. It;s showing unexpected error. - Microsoft Q&A
• MB 500 Certification - Microsoft Q&A