Issue With Microsoft 365 Family Subscription After Payment

Question

Hello,

Last Tuesday, I paid my annual Microsoft 365 Family subscription (R$ 599.00), which had been overdue for about one month. The payment was successfully processed on my credit card, but when I sign in, my subscription still appears inactive.

Could you please assist me in resolving this issue and ensuring that my subscription is reactivated?

Thank you in advance.

Best regards,
Jorge Mil Lacerda

Answer 1

Hello Jorge,

You said when you signed in, it was inactive.

Do you mean signing into the apps?? If so, in Word or Excel, for example, go to Files > Accounts > Update license, sign in again, and see if that takes care of it. It should refresh the license.

However, if you mean signing into https://account.live.com > subscriptions, then you need to contact support to sort this out, as it is beyond what community helpers can do.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.