how to fix redeem point bings reward "We are unable to validate your location using geolocation verification"

Question

Hello, I'm from Indonesia. My account address and network are correct, but when redeeming, the message "We are unable to validate your location using geolocation verification" always appears. I'm not using a VPN. I've cleared the cache and logged in again, but the problem remains. I've contacted support, but it's still unclear. They told me to redeem in the same country, even though my country is still Indonesia. How do I fix this?

Answer 1

The error indicates that Microsoft Rewards cannot reliably confirm that earning and redemption are happening from the same supported market, even if the profile shows Indonesia.

Based on documented causes for similar issues, check and adjust the following:

1. Confirm region and market consistency
   • Ensure the Microsoft account country/region is Indonesia.
   • Make sure Windows (or device) region and time zone are also set to Indonesia.
   • Redeem only rewards that are offered for the Indonesia market; attempting to redeem items from another market is blocked.
2. Avoid anything that can mask or change location
   • Do not use a VPN, proxy, or smart-DNS service. If any were used previously, fully disable/uninstall them and restart the device and router.
   • Ensure the browser or device is not configured to use a custom proxy.
3. Check phone/SMS verification
   • Microsoft Rewards requires SMS verification with a non‑VoIP mobile or landline number.
   • Make sure the phone number used is a real, non‑VoIP number and has not exceeded the maximum number of accounts allowed per number (maximum 6 accounts per household).
   • If there were multiple failed verification attempts, wait 48 hours before trying again.
4. Sign-in and browser data
   • Sign out of all Microsoft accounts in the browser, clear cookies, then sign back in only with the Rewards account.
   • Ensure not signed into a different Microsoft account in another tab or browser that might be from a different region.
5. When the balance or redemption still fails
   • If the system believes earning or redeeming is happening from outside the current market, it can block balance updates and redemptions as a policy violation.
   • After confirming all the above, contact Microsoft Rewards Support again so the Rewards team can review the account directly: use the Rewards Support page referenced in the documentation and describe that geolocation verification fails despite matching Indonesia settings and no VPN.

Only the Rewards support team can adjust account-level geolocation flags; the steps above ensure the environment is compliant before they review the account.

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References:

• How to redeem Microsoft Rewards points
• Learn about Microsoft Rewards
• FAQs for Microsoft Rewards in SwiftKey
• Points for Bing search - Microsoft Q&A