Issue with Microsoft Store Not Opening

Question

Dear Microsoft Support Team,

I hope this message finds you well. My name is makaprogamer YT, and I am reaching out regarding an issue I am experiencing with the Microsoft Store.

I recently attempted to download a game, but the Microsoft Store application does not open when I click on it. To resolve the issue, I have already tried several troubleshooting steps, including checking my internet connection, running the troubleshooter, uninstalling and reinstalling the app, and using the Windows search (Win + S). Unfortunately, the issue still persists.

I am a user of windows 11.

I would greatly appreciate your guidance on how to resolve this problem.

Thank you for your time and support.

Kind regards, makaprogamer YT

Answer 1

Hi makaprogamer 520🎮,

Thank you for reaching out.

I understand how inconvenient it can be when the Microsoft Store does not open, especially when you’re trying to download a game. Since the usual troubleshooting steps have already been attempted, the issue may be related to the Store’s local configuration or app registration in Windows 11.

In addition to Q&A Assist's answer, here are some verified checking steps that you can try to resolve the issue:

1, Reset the Microsoft Store cache

• Press Windows + R, type wsreset.exe
• Select OK, wait for the command window to close automatically

2, Repair or reset the Microsoft Store app

• Open Settings > Apps > Installed apps
• Locate Microsoft Store
• Select Advanced options
• Choose Repair (if needed, return and select Reset)

3, Re‑register Microsoft Store

• Right‑click Start, select Windows Terminal (Admin) or PowerShell (Admin)
• Run the command below, then restart the PC:

Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {
  Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"
}

4, Restart the PC then open the Store directly

• Press Windows + R, paste ms-windows-store://home/ then press Enter

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

Hi. I'm David, and I'm happy to help you.

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Please clarify the following:

• Do you have a third-party antivirus installed? If yes, which one?
• Do you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?

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Also. What is the current "OS Build" of your Windows 11?

• Press "Windows + R", type winver, and click OK.

If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor your email address if it appears. The Microsoft Q&A is public.

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Looking forward to your reply.

Answer 3

Try these steps in order on Windows 11 to fix Microsoft Store not opening:

1. Reset the Microsoft Store cache
   1. Press Windows logo key + R.
   2. In the Run box, type: wsreset.exe
   3. Select OK.
      A blank Command Prompt window should open and close after a few seconds, and Microsoft Store should then open automatically.
2. Install the latest Windows updates
   1. Open Settings.
   2. Go to Update & Security (Windows 10) or Windows Update (Windows 11).
   3. Select Check for updates and install all available updates.
   4. Restart the PC and try opening Microsoft Store again.
3. Check time, date, and region settings
   Incorrect region or time can prevent Store from working.
   1. Open Settings.
   2. Go to Time & language.
   3. Make sure Date & time and Region are correct, or enable automatic time and time zone.
   4. Try opening Microsoft Store again.
4. Run the Windows Store Apps troubleshooter
   1. Open Settings.
   2. Go to Update & Security > Troubleshoot.
   3. Select Windows Store apps > Run the troubleshooter and apply any fixes it suggests.

If Microsoft Store still does not open after these steps, also confirm that the Microsoft Store app is present and not disabled:

• Use the taskbar search to look for Microsoft Store. If it appears, right‑click it and choose Pin to Start or Pin to taskbar so it is easier to access.
• If it does not appear at all, check that the device is signed in with a Microsoft account and that an administrator has not disabled Microsoft Store.

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References:

• Microsoft Store doesn't open
• Fix problems with apps from Microsoft Store
• Can't find Microsoft Store app