how to reschedule exam after first attempt failed

Question

how to reschedule exam after first attempt failed. Where we can find the details for reschedule a exam for dp-300.

Answer 1

You cannot "reschedule" after failing an exam, you must book and pay for a new exam attempt and follow the retake policy

https://learn.microsoft.com/en-us/credentials/support/retake-policy

Answer 2

To reschedule the DP-300 exam after a failed first attempt, two things are needed: following the retake policy and using the correct place to manage the booking.

1. Retake/Reschedule rules for Microsoft certification exams
   • After failing an exam the first time, the exam can be retaken after 24 hours.
   • For all subsequent attempts, there is a 14-day waiting period between attempts (up to 5 attempts in a 12‑month period).
   • The exam fee (if applicable) must be paid again for each retake.
   • An exam that has already been passed cannot be retaken unless the related certification has expired.
   • If there were internet or equipment issues and a Pearson VUE case was created, a waiver of the waiting period can be requested via Training, Certification, and Program Support.
2. Where and how to reschedule DP-300
   • Go to the Microsoft Learn profile:
     1. Sign in to the Learn profile and select Profile from the avatar menu.
     2. Open Credentials → Certifications.
     3. Find the DP-300 exam appointment and select Reschedule (or Cancel if needed).
     4. This redirects to the exam delivery provider (typically Pearson VUE) to complete the reschedule.
   • Alternatively, from any exam or certification details page, use the Schedule exam button to go to Pearson VUE and book a new date once the waiting period is satisfied.
3. Reschedule and cancellation timing
   • Reschedule or cancel at least 24 hours before the scheduled time; otherwise, the full exam fee is forfeited.
   • For some offers (for example, certain free exam promotions), additional rules may apply, such as fees when rescheduling within five business days or forfeiting the offer if not cancelled/rescheduled in time.

For detailed policy information and step-by-step scheduling instructions, see the referenced pages below.

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References:

• Reschedule and cancellation policies
• Register and schedule an exam
• Exam scoring and score reports
• Exam and Applied Skills assessment lab retake policies
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• An Important Update on Microsoft Training and Certification
• How to reschedule the exam - Microsoft Q&A