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Cannot login to my Microsoft 365 Personal

Pierre Jolicoeur 0 Reputation points
2026-04-02T14:17:25.3+00:00

Purchased in July 2025 and cannot login to Microsoft 365 Personal

Microsoft 365 and Office | Excel | For home | MacOS
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  1. Arlene D 36,020 Reputation points Independent Advisor
    2026-04-02T14:50:05.57+00:00

    Hello! What exact error message shows when you try to sign in?

    Make sure you are using the same Microsoft account used to buy the Microsoft 365 Personal in July 2025, then sign in at https://account.microsoft.com/servicesand check if the subscription is listed as active.

    Access only works when the correct account and active subscription match.

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