Share via

office crushing

Nasuru Ngonzi 20 Reputation points
2026-04-02T16:37:07.9266667+00:00

how to fix we're sorry, but word has run into an error that is preventing it from working correctly?

Microsoft 365 and Office | Word | Other | Windows
0 comments
Answer accepted by question author
  1. Q&A Assist
    2026-04-02T16:37:22.1633333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Use the built-in “Repair now” only as a first quick check. If Word (and other Office apps) keep showing “We’re sorry, but Word has run into an error that is preventing it from working correctly”, perform a full Office repair from Windows instead.

    Follow these steps:

    1. Close all Office apps (Word, Excel, Outlook, etc.).
    2. Open the Windows Settings app.
    3. Go to Apps → Apps & features (or Installed apps, depending on Windows version).
    4. Find the Microsoft 365/Office installation in the list.
    5. Select it and choose Modify.
    6. Choose Online Repair (or the full repair option) and start the repair.
      • This is more thorough than the in‑app “Repair now” and often reinstalls Office components.

    If the error persists even after an Online Repair, completely uninstall Office from Apps & features/Programs and Features, restart the PC, then reinstall Office from the Microsoft account services page associated with the subscription or license.

    References:

    0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ferdinand Nanalig 28,600 Reputation points Independent Advisor
    2026-04-02T17:12:54.7366667+00:00

    Hi! Let me help you with this issue.

    When did the problem start? (After update, restart, new install, power outage, etc.)

    Does the error happen when opening Word, opening a file, or creating a new document?

    Are other Office apps (Excel, PowerPoint) working normally?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.