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Picture import issues

John Rayment 0 Reputation points
2026-04-02T16:52:47.33+00:00

Photos no longer allow me to import new pictures from my phone

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Gunasekar N 64,645 Reputation points Independent Advisor
    2026-04-02T17:43:30.3+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    1. Do you receive any error messages when you try to import photos from your mobile device to your Windows PC using the Microsoft Photos app?

    Connect your mobile device to your computer using a reliable USB cable, then allow File Transfer permissions on your Android device. Once the permissions have been granted, open the Microsoft Photos app and select Import.

    Next, select your mobile device and click on the photos you want to import from your phone to your PC.

    If you encounter any errors during these steps, please let me know the exact error message you receive.

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  2. Q&A Assist
    2026-04-02T16:53:00.1366667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Use the Photos (or Photos Legacy) app’s import feature and verify the phone connection and permissions.

    1. Connect the phone to the PC with a USB cable that supports data transfer (not charge‑only).
    2. On the phone, unlock it. If it is an iPhone, select Trust or Allow when prompted to “Trust This Computer.” If it is Android, change the USB mode (if prompted) from Charging to Transfer Files or Transfer Photos.
    3. On the PC, open the Photos app:
      • Select Start > Photos (or Photos Legacy if using that app).
    4. In Photos/Photos Legacy, select Import:
      • In Photos Legacy: Import > From a connected device.
      • In Photos (new): Import, then choose the connected device.
    5. Wait a few moments for detection, then select the items to import and choose where to save them.

    If the phone is an iPhone and iCloud Photos is enabled, make sure the photos are actually stored on the device (not only in iCloud). Photos that exist only in iCloud should be imported using iCloud for Windows as described in Apple’s guidance.

    If the device still does not appear:

    • Try a different USB cable or port, as some cables do not support file transfer.
    • Ensure the device remains unlocked and the screen stays on during detection.

    Once imported, the photos will appear in the Pictures folder (or the folder chosen) and will be visible in the Photos/Photos Legacy app.

    References:

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