Bogus email shows up to receive two step verification code from me!

Question

Bogus email shows up to receive two step verification code from me!

Rick Jones 0

Hi there,

I have a bogus email showing up whenever I get a Microsoft window pop up for two step verification. Although it shows my email correctly on top, for the code it shows a fake version of my email. For example, my email is [Mod: Personal Info Removed]@yahoo.ca. The bogus Phishing email is [Mod: Personal Info Removed]@a10lovely.com. I have checked my Microsoft account and I have not misspelled my email anywhere. Im lost as to what to do to get rid of it. I believe it first showed up in my Xbox account. I have been told to change to a Microsoft account, which I have done. Problem is, that email is connected to my Xbox account with verious game and [PII: Removed] flight simulator Marketplace purchases. I want to keep it so I dont lose anything. What do I do now? HELP PLEASE. I tried escalation teams but dont seem to recieve any feedback on my ticket I open throught the correct link. Help. SOS.

[Mod: Personal Info Removed]

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2 answers

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Answer 1

Rick Jones 0

Thanks for a reply. I have waited since last December when I put in this complaint. I was told by the escalation team first time, I didnt reply soon enough so the file was closed. Then the second attempt, insufficient information. SInce then I have waited till now and nothing. The bogus email is nothing connected to my name anywhere. I have a few hundred dollars in games and MFS2020 flight simulator Marketplace purchases. If they cant help me I cannot trust that account. I will have to move on I would suppose. When I call the online xbox or microsoft account for help, they say wait 24 to 72 hours lol. I just wish I could have a two way communication to settle this issue. I have several photos and a few letters with all my information for them to consider. I want to move up to the MFS2024 flight simulator and on the X instead of my S. I just would like to bring my many payware aircraft with me. I just wonder if Microsoft is backlogged enough that it takes this long to consider my serious account infraction? Thanks for replying. Much appreciated.

Alice-N 8,570 Reputation points Microsoft External Staff Moderator

2026-04-05T01:37:22.2433333+00:00
Hi Rick Jones, I’m really sorry this has dragged on for months.

What you’re seeing is most often masked/legacy security contact info being displayed by the sign-in prompt (not necessarily a hacker), but since you’ve had trouble getting traction with tickets, please follow these steps to move this forward without risking your Xbox purchases:

Do not create a new account or switch away if you want to keep your purchases — keep using the same Microsoft/Xbox account.

In your Microsoft account, check:

Security info (remove anything you don’t recognize if the system allows)

Sign-in activity / Recent activity (look for unknown locations/devices)

For the existing support ticket, reply directly in the same case (don’t open duplicates) and include:

A screenshot of the prompt showing the bogus domain (with personal info hidden)

Your case number, and note it’s an account security / proofing display issue

If you’re not getting responses, use the same support channel and request escalation, referencing the prior closures (“insufficient info” / “timed out”) and attach the screenshots.

Thank you for understanding. I do hope things will work out. Please let me know if you need anything.

Answer 2

Alice-N 8,570 Microsoft External Staff Moderator

Please note that this is a user-to-user community. As moderators, I have limited access to internal development details. My role is to direct users to the appropriate support channels and resources. While I cannot provide backend analysis, I will do my best to assist you within my responsibilities.

Our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Rick Jones

What you’re describing does not indicate phishing or loss of your account. This typically relates to how Microsoft displays masked security contact information that may have been associated with your account through earlier services such as Xbox or other legacy Microsoft platforms. Your Microsoft account, Xbox profile, and purchased content remain intact as long as you continue using the same account.

Since you have already opened a support ticket through the official channel, please kindly wait Microsoft account support team for review. Please continue to monitor that ticket for updates and avoid opening duplicate requests.

Thank you for your understanding.

Rick Jones 0 Reputation points

2026-04-11T01:59:42.12+00:00

I have been patient for four months trying to get a ticket open and an answer. Ive too much to lose. They suggest making my account through an outlook account which is fine but I lose everything moving to another account. I shouldnt have to throw it away. I can prove Im the real original owner of the account. I googled this [PII : Removed]@[PII: Removed] email, Google said most likely a phishing hack. I wish I could speak to someone after four months trying to have an answer regarding this, what should be, a small problem. I appreciate all answers.. Helps me not to give up. [PII: Removed]
Alice-N 8,570 Reputation points Microsoft External Staff Moderator

2026-04-12T04:10:46.8866667+00:00

Hi Rick Jones ,

I’m really sorry you’ve had to carry this for months with no clear two‑way communication. Anyone would feel worn down in your position — especially when your account has real value tied to it and you’re trying to do the right thing to protect it.

You don’t have to “throw away” years of purchases just because this is unresolved right now. I know wanting a clear answer, and wanting to keep your content while staying secure, is completely reasonable. But the fact that you’re still here, still advocating for your account, says a lot and I really appreciate your effort!

Thank you for staying patient and I genuinely hope you don’t give up. If you need anything, please let me know. I’ll be willing to help further.
Rick Jones 0 Reputation points

2026-04-14T02:44:15.33+00:00

Hi Alice. Appreciate the answer but after four months....obviously Im not going to hear from anyone. How could I seriously think any kind of answer is ever coming. I would like to know how a simple bogus email, even to get a windows extented support, has that bogus email show up in the code window where its to be sent? Nobody wants to help. What phone number or contact is there to fix this once and for good????? Please, somebody tell me.
Alice-N 8,570 Reputation points Microsoft External Staff Moderator

2026-04-15T04:36:49.1133333+00:00
Hi Rick Jones

I know that this has been very exhausting for you, and I completely understand why you are feeling this way! Please kindly contact a live agent via:

Visit Contact - Microsoft Support (Only chat support is available for personal account)

Type a brief description of your issue in the search box

Scroll down to the bottom > select Sign in to contact support

Log in to your personal Microsoft account.

Under Products & Services, select "Other Products"; Under Categories, select a suitable Category.

Click "Chat with a support agent in your web browser" (during business hours)

Thank you for your understanding and time !

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Bogus email shows up to receive two step verification code from me!

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