I can't make Solitaire load

Question

I can't make Solitaire load

Angus Harper 0

I have had problems with Solitaire showing adverts every 2-3 weeks for a long time. Yesterday I renewed my subscription and find that I can't even make the program work. Coincidentally I performed the latest Win 11 update yesterday. I have been chatting with CoPilot about this but I seem to get into loops.

SCOTT B THIELEN 0 Reputation points

2026-04-03T16:34:01.43+00:00

The problem persists after following all the guidance provided here. The app continues to load to a white screen with no actionability. At rare moments, it loads to the signin page but then freezes and is unresponsive.
Clary-N 10,965 Reputation points Microsoft External Staff Moderator

2026-04-04T04:28:29.9866667+00:00
Hi SCOTT B THIELEN,

Since the app is loading to a white screen and occasionally freezing at the sign‑in page, the next steps are to rule out Microsoft Store cache corruption and user‑profile–specific issues:

Clear the Microsoft Store cache

Press Win + R.

Type wsreset.exe and press Enter.

Wait for the Microsoft Store to reopen automatically.

Once completed, try launching Microsoft Solitaire Collection again.

Test with a new local user profile

Go to Settings > Accounts > Other users.

Select Add account, then choose I don’t have this person’s sign‑in information.

Select Add a user without a Microsoft account.

Enter a username and password, then select Next.

Sign out of your current account and sign in with the new account.

Launch Microsoft Solitaire Collection and check whether the issue persists.

Additionally, please let me know whether other Microsoft Store apps open and function normally on the device. This helps determine whether the issue is isolated to Solitaire or more broadly related to the Microsoft Store framework.

Please let me know how it goes.
SCOTT B THIELEN 0 Reputation points

2026-04-05T00:30:54.8366667+00:00

Clearing the cache changed nothing. Signing into a new user account opened Solitaire just fine. And yes, other apps in the store open and function fine.
SCOTT B THIELEN 0 Reputation points

2026-04-05T21:18:17.2366667+00:00

Ironically, it just started loading correctly again. No idea the cause of the problem, and none of the remedies directly solved the problem. I must assume this was something MS messed up and gradually corrected. Frustrating for a paying, ten-year or more user.
Clary-N 10,965 Reputation points Microsoft External Staff Moderator

2026-04-07T09:01:31.7866667+00:00

Hi SCOTT B THIELEN,

Thank you for the update. I’m glad to hear Microsoft Solitaire is working again.

The reason it worked in a new user profile is that each profile has its own app data and settings, which helps confirm the problem was likely tied to something specific in the original profile rather than the app or Windows itself.

In some cases, profile-related or service-side issues can resolve gradually, which may explain the timing.

If the issue returns, please don’t hesitate to let me know. I'm happy to help.

Best regards.

2 answers

Your answer

SCOTT B THIELEN 0 Reputation points

2026-04-03T16:34:01.43+00:00

The problem persists after following all the guidance provided here. The app continues to load to a white screen with no actionability. At rare moments, it loads to the signin page but then freezes and is unresponsive.
Clary-N 10,965 Reputation points Microsoft External Staff Moderator

2026-04-04T04:28:29.9866667+00:00

Hi SCOTT B THIELEN,

Since the app is loading to a white screen and occasionally freezing at the sign‑in page, the next steps are to rule out Microsoft Store cache corruption and user‑profile–specific issues:

Clear the Microsoft Store cache

Press Win + R.

Type wsreset.exe and press Enter.

Wait for the Microsoft Store to reopen automatically.

Once completed, try launching Microsoft Solitaire Collection again.

Test with a new local user profile

Go to Settings > Accounts > Other users.

Select Add account, then choose I don’t have this person’s sign‑in information.

Select Add a user without a Microsoft account.

Enter a username and password, then select Next.

Sign out of your current account and sign in with the new account.

Launch Microsoft Solitaire Collection and check whether the issue persists.

Additionally, please let me know whether other Microsoft Store apps open and function normally on the device. This helps determine whether the issue is isolated to Solitaire or more broadly related to the Microsoft Store framework.

Please let me know how it goes.
SCOTT B THIELEN 0 Reputation points

2026-04-05T00:30:54.8366667+00:00

Clearing the cache changed nothing. Signing into a new user account opened Solitaire just fine. And yes, other apps in the store open and function fine.
SCOTT B THIELEN 0 Reputation points

2026-04-05T21:18:17.2366667+00:00

Ironically, it just started loading correctly again. No idea the cause of the problem, and none of the remedies directly solved the problem. I must assume this was something MS messed up and gradually corrected. Frustrating for a paying, ten-year or more user.
Clary-N 10,965 Reputation points Microsoft External Staff Moderator

2026-04-07T09:01:31.7866667+00:00

Hi SCOTT B THIELEN,

Thank you for the update. I’m glad to hear Microsoft Solitaire is working again.

The reason it worked in a new user profile is that each profile has its own app data and settings, which helps confirm the problem was likely tied to something specific in the original profile rather than the app or Windows itself.

In some cases, profile-related or service-side issues can resolve gradually, which may explain the timing.

If the issue returns, please don’t hesitate to let me know. I'm happy to help.

Best regards.

Answer 1

Hi Angus Harper,

I can see that Q&A Assist has already shared the initial guidance. If you haven’t already done so, please try those steps first, as they address the most common causes.

To help narrow down the issue, please let us know what happens when you attempt to open Microsoft Solitaire Collection. For example:

The app does not open at all
The app opens briefly and then closes
The app remains on a loading screen
The app opens but shows a blank or unresponsive window

This information helps determine whether the issue is related to app startup, background services or sign‑in.

In the meantime, the following additional checks may help in this scenario:

Step 1: Verify required Xbox background services

Microsoft Solitaire Collection relies on certain Xbox services running in the background. These services may be impacted by Windows updates. Please check the following:

Press Win + R, type services.msc, and press Enter.
Locate the services below:

Xbox Live Auth Manager
Xbox Live Game Save
Xbox Networking Service

Confirm each service is set to Running and Startup type: Automatic.
Restart the PC after making any changes, then test the app again.

Step 2: Re‑establish Microsoft Store sign‑in

Because subscription status is validated through the Microsoft Store, signing out and back in can help re‑sync the app entitlement:

Open Microsoft Store
Select the profile icon and sign out
Close Microsoft Store completely
Reopen the Store and sign back in using the Microsoft account associated with the Solitaire subscription
Try launching Solitaire again

Step 3: Optional system file check

If the issue continues, a system file check may help repair components affected by the recent update:

Open Command Prompt (Admin)
Run sfc /scannow
Restart the device once completed and test the app again

If the problem persists, please share the app behavior so we can better determine the next appropriate course of action.

If you have additional questions about this answer, please click "Comment".

Note: If you want to receive email notifications about this thread, follow the steps in our documentation to enable email notifications.

Clary-N 10,965 Reputation points Microsoft External Staff Moderator

2026-04-04T04:25:19.5233333+00:00

Hi Angus Harper,

May I know if you have got any chance to check my answer?

I am glad to help if you have any other questions.
Angus Harper 0 Reputation points

2026-04-04T12:47:47.3033333+00:00

Still no solitaire. When loading the app I get a blank screen with cursor and a few lashes of an egg-timer. I can't close the app without resorting to Task Manager.
Angus Harper 0 Reputation points

2026-04-05T09:32:18.8766667+00:00

I don't know what happened overnight but, after 3 days of trying to make Solitaire work, it has sprung back into action this morning! Last night just before bedtime I tried it and got a frozen blank screen. Thanks, I assume, to your advice the app finally gave in.
Clary-N 10,965 Reputation points Microsoft External Staff Moderator

2026-04-07T08:46:14.6733333+00:00

Hi Angus Harper,

Thanks for the update.

I'm glad to hear Solitaire is working again. Sometimes these issues clear up after background changes or refreshes.

If it happens again, feel free to reach out and I’ll be happy to help.

Have a great day!

Answer 2

Follow these steps in order on Windows 11 to fix Microsoft Solitaire Collection not loading after the recent update and subscription change:

Close and reopen Solitaire
- Select the X in the upper-right corner of the Solitaire window to close it completely.
- Reopen it from Start > All apps > Microsoft Solitaire Collection.
Make sure Windows 11 is fully up to date
- Go to Start > Settings > Windows Update > Check for updates.
- Install all available updates and restart the PC if prompted.
Update Microsoft Store and the game
- Open Microsoft Store from Start.
- Select Library > Get updates.
- Let Store update itself and then install any updates for Microsoft Solitaire Collection.
Repair or reset Solitaire
- Open Settings > Apps > Installed apps.
- Find Microsoft Solitaire Collection, select it, then choose Advanced options.
- First select Repair and test the game.
- If it still will not load, go back and select Reset (this can clear local data such as preferences, but not the subscription tied to the Microsoft account).
Reinstall Solitaire from Microsoft Store
- Open Microsoft Store > Library.
- Find Microsoft Solitaire Collection in the list.
- Select Install to reinstall it.
Confirm the app is compatible and installed correctly
- If there is any compatibility or device-type warning, check the Solitaire page in Microsoft Store to ensure the installed version supports Windows 11.

If Solitaire still will not load after these steps, repeat step 2 to confirm Windows is fully updated, then repeat steps 4–5.

References:

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I can't make Solitaire load

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