PC audio isn't working through any device

Question

My PC audio isn't working through my headset, speakers, or built in speakers. I believe it's a software issue and I've already tried a bunch of different things in device manager, terminal, task manager, settings, etc. I even tried ai and it was unable to find a solution. The volume mixer picks it up but I'm still unable to hear any sound coming through. I have a Windows 11 PC.

Answer 1

Let's check some additional information to help resolve the issue:

1. What is the make and model of your device?

In the search bar, type MSINFO32 and hit Enter.

Please share a screenshot of that window.

2. Press Windows + X and choose Device Manager.

Click View > Show Hidden devices

Expand Sound, Video, and Game Controllers.

Take a screenshot and share it here.

3. Have you already tried downloading and installing the audio driver from your PC manufacturer’s support website for your model? When did the issue start, and were there any changes to your computer, such as installing a new update or software, before the issue occurred?

Answer 2

It wasnt able to help

Answer 3

Use these targeted steps on Windows 11 to fix audio that is detected in the volume mixer but not heard on any device:

1. Confirm the correct output device
2. Select the Speakers icon on the taskbar.
3. Select the arrow to the right of the volume slider (Select a sound output).
4. Choose the actual device to use (headset, external speakers, or built‑in speakers) and test audio.
5. Set the default audio device in Settings
6. Select Start > Settings > System > Sound.
7. Under Output, select the device that should play sound. Selecting it also sets it as the default.
8. If using an external monitor without speakers, make sure that monitor is not selected as the default output device.
9. Run the Windows audio troubleshooter
10. Open the Get Help app using the "Run the troubleshooter in Get Help" entry in the audio article.
11. Let it run diagnostics and apply any fixes it suggests.
12. Check for and install Windows Updates
13. Go to Start > Settings > Windows Update.
14. Select Check for updates.
15. If updates are available, select Install now and restart the PC.
16. Update or reinstall audio drivers

Update automatically:

1. In the taskbar search box, type device manager and open it.
2. Expand Sound, video and game controllers.
3. Right‑click the sound card or audio device (for example, Realtek, speakers, or headset) and select Update driver.
4. Choose Search automatically for drivers and complete the wizard.

If that does not help, uninstall and let Windows reinstall:

1. In Device Manager, under Sound, video and game controllers, right‑click the audio device.
2. Select Uninstall device.
3. Check Attempt to remove the driver for this device and select Uninstall.
4. Restart the PC so Windows reinstalls the driver automatically.
5. Try the generic Windows audio driver
6. Open Device Manager and expand Sound, video and game controllers.
7. Right‑click the audio device and select Update driver.
8. Select Browse my computer for drivers > Let me pick from a list of available drivers on my computer.
9. Select the generic audio driver shown, select Next, and complete installation.
10. If audio broke after an update, roll back the driver
11. Open Device Manager and expand Sound, video and game controllers.
12. Right‑click the sound card or audio device and select Properties.
13. On the Driver tab, select Roll Back Driver (if available) and follow the prompts.

If none of these steps restore sound, use the system restore guidance in the article to restore from a point before the problem started.

---

References:

• Fix sound or audio problems in Windows
• No audio with Windows 11 - Microsoft Q&A
• cannot increase volume even if trouble shooter updates it - Microsoft Q&A
• How to fix this. no audio device is installed - Microsoft Q&A
• Logitech G560 Speakers detect audio (volume bar moves) but no sound comes out - Microsoft Q&A