Global Administrator Lockout

Question

Hello,

I am facing a Global Administrator Lockout issue and need to regain access immediately. I called the support number, and it was an automated system. I think I was successfully able to put in a support ticket ([Moderator note: personal info removed]). I am kindly asking for an immediate call back at the number associated with the account for assistance. As we cannot access the Microsoft account, I will not be able to see any emails and can only communcate via telephone regarding this issue. I kindly request that this issue be escalated.

@Raja Pothuraju : I've seen from other Q&A threads that you have assisted others with similar issues and would greatly appreciate assistance. Thank you!

Answer 1

Dear @yamilex ortiz,

Thank you for reaching out and for providing the support ticket number.

Based on the ticket ID you shared, I can confirm that the support case has been successfully created and is already assigned to a Microsoft Support agent.

The assigned agent will review the case and contact you by phone using the number associated with your account as soon as they begin their working shift.

At this time, I kindly ask for your patience while the assigned engineer reaches out to you directly. Please rest assured that Global Administrator lockout cases are handled with high priority, and no further action is required from your side at the moment.

I hope this information is helpful. If you need any further assistance, please feel free to reach out. I am here to help. Thank you very much for your understanding and cooperation.