activate old office by phone

Question

I click online activation instead of by telephone. I have only confirmation ID, now unable to activate. Your help is much appreciated

Answer 1

Hi!

Welcome to Microsoft Q&A forum.

Can I get a bit more information like what is the exact version of Microsoft that you are activating and why are you undergoing activation again?

Answer 2

Use the Activation Wizard again and switch to phone activation; the confirmation ID alone is not enough unless it is entered into the wizard.

Follow these steps depending on the Office version:

1. Open any Office app (for example, Word).
2. Go to File > Help (Office 2010/2007) or the activation banner, then choose Activate Product Key or Change Product Key to reopen the Activation Wizard.
3. In the wizard, select I want to activate the software by telephone.
4. Call the Activation Center using the phone number for the country/region listed in this article: https://support.microsoft.com/en-us/office/-telephone-activation-is-no-longer-supported-for-your-product-error-when-activating-office-9b016cd2-0811-4cb3-b896-5a6a13177713
5. When prompted, provide the installation ID shown in the wizard. If a confirmation ID was already issued and is still valid, the agent can confirm and help complete activation; otherwise, a new confirmation ID will be provided.
6. Enter the confirmation ID in the fields at the bottom of the Activation Wizard screen and press Enter to finish activation.

If online activation fails or shows that the product has been installed too many times, phone activation with a support agent is the recommended workaround. If automated prompts do not help, stay on the line without entering anything to be transferred to a person who can assist.

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References:

• Activate Office 2010
• Activate Office 2007
• "Telephone activation is no longer supported for your product" error when activating Office
• Fixing "too many installations" issue - Microsoft Q&A