RAINFORTH: MICROSOFT: I HAVE A 365 ACCT THROUGH A PARTNER

Question

I HAVE A 365 ACCT THROUGH A PARTNER

BUT I AM ALSO RECEIVING 2 INVOICES MONTHLY??? WHAT ARE THEY FOR???

MARCH 3 $52.50 &

MARCH 4 $52.50

[Moderator note: personal info removed]

Answer 1

Hi @Jackie Rainforth,

Thank you for reaching out to the Microsoft Q&A forum.

Based on your description, since you mentioned that your Microsoft 365 subscription is through a partner, the two charges may not necessarily be from the same billing source.

To help confirm where these invoices are coming from, please sign in to all Microsoft accounts you may have used and check:

account.microsoft.com > Order history

Then select the date range that includes the charges you received.

You can also follow Microsoft’s official guidance here to investigate an unknown Microsoft charge: How to investigate a billing charge from Microsoft - Microsoft Support

If you are able to find the transaction, you can then review whether the subscription is eligible for cancellation or refund here: How to get a refund on a Microsoft subscription - Microsoft Support

If you do not find these charges under any of your Microsoft accounts, then the next recommended step would be to:

• check directly with the partner/ reseller that manages your Microsoft 365 subscription, and
• contact your bank or card provider to dispute the charges if needed.

If the bank confirms the charges are unauthorized, you may also want to consider blocking the card and requesting a replacement.

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Answer 2

The two Microsoft 365 invoices in the same month are most likely for different billing periods or different types of charges, even if the amounts are the same.

From the documented behavior:

1. When billing rules change at renewal, it is expected to receive two invoices for the same subscription in the same month, but for different service periods:
   • One invoice is the final invoice for the previous term (for example, covering the prior month).
   • The second invoice is the first invoice for the new term, billed upfront for the upcoming service period. These will show different billing periods/charge dates on page 2 of the invoice.
2. Multiple invoices in a month can also occur when:
   • There are changes to existing subscriptions (for example, adding licenses). Those changes are billed the next day as a separate invoice.
   • There are separate billings for different products or services (for example, Microsoft vs. non-Microsoft marketplace items) under the same account.

To see exactly what the March 3 and March 4 invoices are for:

1. Sign in to the Microsoft 365 admin center with the billing/admin account.
2. Go to Billing → Bills & payments.
3. Open each invoice and check:
   • The billing period (invoice activity) on page 1.
   • The service period / charge dates and product details on page 2.
4. Confirm whether:
   • One invoice is the last bill for the previous term and the other is the first bill for the new term, or
   • One invoice is for subscription renewal and the other is for changes (like added seats), or
   • They correspond to different products/billing profiles.

If the invoices still do not make sense or look like duplicates, contact Microsoft 365 support from the admin center (Help & support → create a billing ticket) so the billing team can review the specific invoices and subscriptions on the account.

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References:

• Understand your invoice for your Microsoft MCA billing account
• Invoice FAQ
• Understand your invoice for your Microsoft MOSA billing account
• Understand your invoice
• Microsoft 365