Microsoft 365 MFA lockout - Data Protection Team not responding for 8+ hours

Question

I accidentally deleted my Microsoft Authenticator app and am now completely locked out of my Microsoft 365 business account. I'm the only Global Admin with no backup MFA methods.

I submitted an urgent support ticket over 8 hours ago. Support said they transferred me to the "Data Protection Team" for MFA reset, but I have received ZERO contact from them despite this being a critical business issue.

My business email has been completely down all day. I cannot access anything.

Questions:

1. How long does Data Protection Team typically take to respond?
2. Is there any way to escalate an MFA lockout case?
3. Has anyone successfully recovered from this situation?

I'm shocked that Microsoft claims 24/7 support but leaves business customers locked out for an entire business day.

Answer 1

Hi @Nit Mehra,

Regarding your issue, I have sent you a private message, please have a look when you have a chance.

Hope to hear back from you soon.  

The initial response may not fully address your needs, but it will help me better understand your situation. Once I get the information, I will try my best to find the next steps. 

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