I have GoDaddy MS accounts and cant access MS Admin centre

Question

keeps kicking me back to GoDaddy - but on another account I can get access -GD states I need to contact MS to get access???

Answer 1

Hello @Paul McWilliam

Thank you for reaching out to the Microsoft Q&A forum.

From your description, this does not sound like a normal password or browser issue.

If the Microsoft 365 subscription was originally purchased through GoDaddy, being redirected from the Microsoft 365 Admin Center back to GoDaddy is often expected behavior, because that tenant may still be managed under GoDaddy’s reseller setup.

Since you mentioned that another account can access while this one cannot, the difference is most likely related to one of the following:

• the account is signing into a different tenant
• the account does not have the required admin role
• the GoDaddy-managed tenant is restricting direct access to the Microsoft 365 Admin Center

Please help me to check the following first:

1. Confirm the affected account is a Global Administrator in the correct Microsoft 365 tenant
2. Confirm they are signing in with the correct work/ admin account, not another Microsoft account
3. Try opening the admin portals in an InPrivate/ Incognito browser session
4. If GoDaddy is the provider, ask them to confirm whether this tenant is still GoDaddy-managed and whether admin access must be handled from their dashboard instead

If GoDaddy has already confirmed that they cannot restore or manage the access from their side, then the next step would be to contact Microsoft Support for a deeper tenant-level review.

You can reach them here: Contact Us - Microsoft Support

Hope this will help.

Answer 2

The repeated redirect back to GoDaddy occurs because the custom domain is associated with a GoDaddy‑provisioned Microsoft 365 tenant. That configuration takes precedence and prevents direct access to the Microsoft 365 admin center for that domain.

To get into the Microsoft 365 admin center instead of being sent back to GoDaddy, follow this approach:

1. Work with GoDaddy to release the domain from their Microsoft 365 tenant
   • Contact GoDaddy support and ask them to remove/release your custom domain from the GoDaddy‑managed Microsoft 365 tenant.
   • Clarify that sign‑in to Microsoft 365 admin keeps redirecting to GoDaddy and that you need the domain detached from their hosted tenant so you can manage it directly in Microsoft 365.
   • Ask GoDaddy to explain any impact on email and DNS; releasing the domain can temporarily interrupt mail flow until it is reconfigured on the Microsoft side.
2. Sign in using the default Microsoft tenant admin account
   • After GoDaddy has released the domain, direct sign‑in to Microsoft 365 will no longer be overridden by GoDaddy.
   • Use the default admin account for the tenant, which has the form:
     • ******@NETORG123456789.onmicrosoft.com (replace with the actual NETORG ID for the tenant).
   • If the password for this account is unknown, use Forgot my password on the sign‑in page to reset it.
3. Re‑add and configure the custom domain in Microsoft 365
   • Once signed in as the NETORG admin, add the custom domain back to the tenant and complete DNS verification and setup using the standard domain‑add process.
   • After DNS is updated and propagated, services such as email and SharePoint will work under the custom domain managed directly in Microsoft 365.

If GoDaddy cannot or will not release the domain, or if access to the NETORG admin account cannot be recovered, escalate through the appropriate Microsoft support channel for the tenant type (for example, nonprofit support if this is a nonprofit organization) and provide details that the domain was previously tied to a GoDaddy‑hosted tenant.

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References:

• Special nonprofit use cases
• Defederation Process for Microsoft 365 Admins Using GoDaddy