I can't sign to my admin center account because of MFA

Question

Hello,

I have issue with sign in to Microsoft admin center due to Microsoft authentication account, i am not receiving the code for verification. And i can not see the authentication code on the Microsoft app !! Suddenly this happened and now i am not able to use my admin account and make monthly payment !! How can i fix this issue ?

Answer 1

To restore access to the Microsoft 365 admin center when Microsoft Authenticator/MFA is blocking sign-in, the recovery path depends on whether there are other admins in the tenant.

1. Try any alternative MFA method

• On the MFA prompt, select options like “Use a different verification option” or “I can’t use my authenticator app right now” if available.
• Use SMS, phone call, or another registered method if one is configured.

2. If there is another Global Administrator Ask another Global Administrator in the tenant to reset MFA for the affected admin account:
3. Sign in to the Microsoft Entra admin center.
4. Go to Identity → Users → All users.
5. Select the locked-out admin account.
6. Open Authentication methods.
7. Select Require re-register multifactor authentication.
8. Sign out and sign in again with the affected admin account; it will be prompted to set up MFA (Authenticator, SMS, etc.) from scratch.
9. If there is no other admin (only one admin in the tenant) When the only admin is locked out by MFA, the Microsoft Data Protection team must reset the authentication methods:
10. Call Microsoft using the Customer service phone numbers - Microsoft Support page.
11. In the IVR/automated system, clearly indicate:
    • Issue: Authenticator / MFA sign-in problem.
    • Product: Office 365 for business / Microsoft 365 for business.
    • Account type: Company account.
    • Role: Global administrator.
    • Clarify: There are no other admins in the organization and MFA is blocking access to the admin center and billing.
12. Ask to create a service request with the Data Protection team to reset the admin’s MFA.
13. Be prepared to verify identity and tenant ownership as requested.

If support routing is difficult, a workaround used in similar cases is:

• Create a temporary trial Microsoft 365 tenant (separate from the locked one).
• In that new tenant’s admin center → Support → Help & support, open a ticket explaining that the request is for MFA reset on a different existing tenant where the admin is locked out and is the only administrator.

4. While waiting for resolution

• Do not delete or change the existing Microsoft Authenticator app registration unless instructed by support.
• Keep any proof of ownership (billing info, domain details, etc.) ready for the Data Protection team.

Only Microsoft support/Data Protection can reset MFA when the sole admin is locked out; forum moderators and standard support channels cannot bypass MFA or send verification codes.

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References:

• Common problems with two-step verification for a work or school account
• "Account verification system is having trouble" error message when you try to sign in by using a work or school account
• I have a Micrsoft business account and I am the admin and the only user registered under this account. I can't log in because i have replaced my phone and the authenticator doesn't work. - Microsoft Q&A
• Reset Personal Azure MFA - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A
• Microsoft authenticator sending me into a spiral - Microsoft Q&A
• Microsoft Authenticator app doesn't show 6-digit OTP code - Microsoft Q&A
• Troubleshoot Microsoft verification code issues